Experience

JK Technology

• IT Services and IT Consulting
• 1 - 100 Employee

• Computer Engineer

  • Apr 2019 - Present

  · Handle PC support and troubleshooting for both software and hardware · Diagnose and resolve simple technical issues on printers, networks, and server · Client active directory servers and Microsoft 365 administration · Maintenance of IT peripherals including backup & recovery · Identify and escalate situations requiring urgent attention · Handle PC support and troubleshooting for both software and hardware · Diagnose and resolve simple technical issues on printers, networks, and server · Client active directory servers and Microsoft 365 administration · Maintenance of IT peripherals including backup & recovery · Identify and escalate situations requiring urgent attention



NCS Group

• Singapore
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Engineer

  • Mar 2017 - Mar 2019

  · Provide customer support and technical issue resolution via phone and other electronic medium · Handle incident ticket and ensure all issues are resolved in a timely manner · Follow up with customers, provide feedback and see problems through to resolution · Ensure proper recording, documentation and closure of reported incident · Provide customer support and technical issue resolution via phone and other electronic medium · Handle incident ticket and ensure all issues are resolved in a timely manner · Follow up with customers, provide feedback and see problems through to resolution · Ensure proper recording, documentation and closure of reported incident



NewMedia Express Pte Ltd

• Singapore
• Technology, Information and Internet
• 1 - 100 Employee

• Internet Consultant

  • May 2014 - Sep 2015

  · Deploy, troubleshoot and maintenance of hosted web infrastructure · Perform technical support and reply ticket/ email to users · Administer mail, web, app servers and network infrastructure for hosting operations · Fulfil end users request and resolving issues / assigned tasks · Deploy, troubleshoot and maintenance of hosted web infrastructure · Perform technical support and reply ticket/ email to users · Administer mail, web, app servers and network infrastructure for hosting operations · Fulfil end users request and resolving issues / assigned tasks