Consultant

• Aug 2021 - Present

IT Analyst-Advisor to Minister IS&TD Department

• Jan 2019 - Feb 2021

• Plan and design IT systems and networks. • To initiating IT projects and coordinate IT staff members. • To incorporating or integrating information technology systems to increase commercial efficiency and improve process. • Service delivery and customer relationship • Plan and design IT systems and networks. • To initiating IT projects and coordinate IT staff members. • To incorporating or integrating information technology systems to increase commercial efficiency and improve process. • Service delivery and customer relationship

Office Manager

• Dec 2016 - Jan 2019

• Maintain Office Services 1) Design & Implement office policies. 2) Establish Standards & Procedures. 3) Organize office operations & Procedures. 4) Control Correspondence. • Supervise office staff 1) Assign and monitor clerical and secretarial functions. 2) Recruit and select office staff. 3) Supervise Staff. 4) Evaluate Staff Performance. • Maintain Office Record 1)Design Filing System. 2) Ensure filing system are maintained and up to date. 3) Define procedures for record retention. 4) Ensure Protection & security of files and records. 5) Ensure personal files are up to date. 6) Maintain office efficiency. 7) Perform others related duties are required. Show less

Operations Manager

• Jan 2014 - Nov 2016

• Liaise with superior to make decisions for operational activities and set strategic goals. • Plan and monitor the day-to-day running of business to ensure smooth progress. • Supervise staff from different departments and provide constructive feedback • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. • Manage procurement processes and coordinate material and resources allocation. • Review financial information and adjust operational budgets to promote profitability. • Revise and/or formulate policies and promote their implementation. • Manage relationships/agreements with external partners/vendor. • Evaluate overall performance by gathering, analyzing and interpreting data and metrics. • Ensure that the company runs with legality and conformity to established regulations. • Oversee customer support processes and organize them to enhance customer satisfaction. Show less

Manager of Operations

• Oct 2012 - Oct 2014

• Offline and online advertisement (acquisition and retention) including e-mail, search, PPC, affiliates, direct mail, landing page and search engine optimization to drive site traffic and convert sales at a high rate. • Maintain home page/product catalog to offer ongoing updates of product upsells, cross sells and merchandising throughout the on-line store • Develop quarterly/yearly promotional calendars for all on-line touch points including on-site, e-mail and PPC initiatives. • Provide ongoing analysis of the e-commerce business from Google Analytics and Email Service Provider for on-line performance and acquisition/retention-related efforts. • Develop targeted e-mail lists based on consumer preference and effectively market to distinct customer segments. • Troubleshoot issues with orders and interfaces on web platform and work with external ecommerce maintenance vendor to resolve problems. • Provide analytic reports of online sales. Show less