Experience

Qavdev Limited

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Quality Assurance Test Engineer

  • Sep 2023 - Present



ORDA

• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Specialist

  • Oct 2022 - May 2023

  - Maintain a deep knowledge of company products and services. - Facilitate vendor onboarding: Monitor and ensure the usage of onboarding. - Expand vendor on ORDA products. - Report and resolve vendor complaints and issues efficiently and on time. - Provide support to ensure continuous use of company products and services. - Sustain strong relationships with prospective and existing vendors. - Ensure client satisfaction. - Maintain a deep knowledge of company products and services. - Facilitate vendor onboarding: Monitor and ensure the usage of onboarding. - Expand vendor on ORDA products. - Report and resolve vendor complaints and issues efficiently and on time. - Provide support to ensure continuous use of company products and services. - Sustain strong relationships with prospective and existing vendors. - Ensure client satisfaction.



Polaris Bank Ltd.

• Nigeria
• Banking
• 700 & Above Employee

• Customer Experience Expert

  • Oct 2021 - Oct 2022

  - Ensure customer’s satisfaction and provide professional customer’s support - Responding promptly to customer’s enquiry - Acknowledging and resolving customer’s complaints - Provide information about products and services - Communicating to customers through various channels - Ensure customer’s satisfaction and provide professional customer’s support - Responding promptly to customer’s enquiry - Acknowledging and resolving customer’s complaints - Provide information about products and services - Communicating to customers through various channels



RN Limited

• Lagos State, Nigeria

• Customer Service Representative

  • Aug 2020 - May 2021

  - Build sustainable relationships and trust with customer accounts through open and interactive communication - Receiving and placing customer service telephone calls - Maintaining solid customer relationships by handling questions and concerns with speed and professionalism - Generate sales leads - Resolving customer complaints, managing database records, drafting status reports on customer service issues - Build sustainable relationships and trust with customer accounts through open and interactive communication - Receiving and placing customer service telephone calls - Maintaining solid customer relationships by handling questions and concerns with speed and professionalism - Generate sales leads - Resolving customer complaints, managing database records, drafting status reports on customer service issues



NPF MICROFINANCE BANK PLC

• Nigeria
• Banking
• 100 - 200 Employee

• Relationship Officer

  • Jan 2016 - Dec 2016

  - Resolve customers’ complaints on account - Help in payment of utility bills - Recording of all transactions promptly in compliance with the bank’s policy - Help in processing cash withdrawals and deposits - Answer inquiries regarding account opening and other bank-related products - Help in credit recovery, analysis and assessment - Reconciliation of due register with system balance - Help in treasury activities - Resolve customers’ complaints on account - Help in payment of utility bills - Recording of all transactions promptly in compliance with the bank’s policy - Help in processing cash withdrawals and deposits - Answer inquiries regarding account opening and other bank-related products - Help in credit recovery, analysis and assessment - Reconciliation of due register with system balance - Help in treasury activities