Experience

The Sakala Resort Bali

• Indonesia
• Hospitality
• 1 - 100 Employee

• Head Butler

  • Aug 2023 - Present



The Laguna, a Luxury Collection Resort & Spa Bali

• Indonesia
• Hospitality
• 1 - 100 Employee

• Assistant Butler Manager

  • Dec 2019 - Jul 2020

  Duties, to supervise all butler operational, room service and guest service department  Train workers in operational procudure based on Marriott SOP  Attend daily operational meeting with all managers and GM to stay in loop of changes that affecting operation  Prepare all reports in regards of room service revenue, mini bar and amenities expenses  Maintain and report all Butlers expenses in order not to exceed monthly budget  Maintain Guest experience report  Maintain all KPI up to target  Maintain all parstock in Butler department  Do spot check for expected arrival rooms and make sure those up to Marriott brand standard  Meet and greet some vip’s guest or loyalty member  Meet the guest who is not happy with the service and turn arround the situation Show less



Sofitel Bali Nusa Dua Beach Resort

• Indonesia
• Hospitality
• 100 - 200 Employee

• assistant Chief Butler

  • May 2017 - May 2019

  Assistant Chief Butler is a leader of the suites, villas and coordinator of the staff. The coordinator of the staff works behind the scenes to solve problems, mediate disputes, and deal with issues, duties are as follows,Train workers in proper operational procedures, functions, and explains company policies.Meet with other managers or supervisors to stay informed about changes that effecting operationalAnalyze and record personnel or operational data, and write related activity reportCollaborate with staff members to plan and develop program of an event, schedules of activities, or menusObserve and evaluate worker's performance and appearance, to ensure quality of service up to the company standard Inspect work areas including operating equipment to ensure conformance to establish standard in areas such as cleanliness or maintenance Apply customer or guest feedback for service improvement effortInformed butlers about interests or special needs of specific groupParticipate in continuing education to stay abreast of the industry trends and developmentsRequest necessary equipments, supplies and servicesAssign work schedules following work requirements to ensure quality and timely delivery of serviceFurnish customers with information on events or activitiesResolve customer complaints regarding butlers performance or services rendered Take disciplinary action to address performance problemInvolve in recruitment of new staff memberDirect and coordinate the activities of butlersConduct daily briefing and refreshment to all of butlers about our SOP Show less

• Butler Team Leader

  • Jan 2015 - May 2017

  As a Butler Team Leader in Club Millesime. Duties to supervise all the butler, and make sure the operational running smooth. • Train workers in proper operational procedures and functions and explain company policies.• Meet with managers or other supervisors to stay informed of changes affecting operations.• Analyze and record personnel or operational data and write related activity reports.• Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.• Apply customer/guest feedback to service improvement efforts.• Inform butlers about interests or special needs of specific groups.• Participate in continuing education to stay abreast of industry trends and developments.• Requisition necessary supplies, equipment, or services.• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.• Furnish customers with information on events or activities.• Resolve customer complaints regarding butlers performance or services rendered.• Take disciplinary action to address performance problems.• Recruit and hire staff members.• Direct or coordinate the activities of butlers.• Direct marketing, advertising, or other customer recruitment efforts.• Keep updated about Hotel news. • Maintenance good relationship skill between butlers and other departments, • conduct daily briefing and do daily refreshment to all of butlers about our SOP. Show less



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Butler

  • Nov 2013 - Dec 2014

  As butler in Club Millesime to handle the guests with club Millesime access, which is Villas, and Suites rooms. The main role of a butler is that a personal assistant, anticipating guests needs rather than waiting to be asked. In addition to front office, housekeeping, food and beverage service, the butler requires to be well versed in personal care and valeting Butler duties : . Checking in and checking out process • Delivery newspapers to guest rooms • Delivering mails, packages, flowers etc. to rooms • Understanding poolside care, maintenance and set up of beach towels and sandals etc. •Assisting guest with suite/room changes •Knowledge of TV, cable, CD Player and DVD player operation, setting TV to particular channel in advance of guests arrivals •Basic understanding of IT and Villa internet set up skills are required •Knowledge of other technical equipment in room/suite/business centre/club lounge •Checking replenished and setup mini bar .Replenished ice in suite/room •Handling and removal of room service tray and trolley •The care of living plants in suites/rooms •The care of flower in suites / rooms •Daily replenished of fruits • Replenished coffee and tea facilities . Arrange the itinerary for the guest. The butler within their ‘hotel area’ is the direct front line must represent and deliver the service vision. The butler will strive to create an atmosphere that makes a “WOW” impression on the guests. Show less



Alila Villas Uluwatu

• Indonesia
• Hospitality
• 100 - 200 Employee

• Villa Host

  • Dec 2008 - Oct 2013

  My role as a villa host is to dedicated most of my time to the guest, and my duties are: preparing the villa for arrival and all guest requirement upon check in, such as cleanliness, books, music, amenities, foods if any and also a good arrival process, including airport pick up if needed. Ensuring the guest enjoy their stay by assisting all guest request, in villa dinning, romantic bath and room refreshment. Assisting the guest for check out process, such as print out the bill, billing review, departure gift, and transportation arrangement. Show less