Experience

Unisys Infosolutions Pvt Ltd
• India
• Telecommunications
• 100 - 200 Employee
• Assistant General Manager

  • Oct 2014 - Present


South Point Technical Campus

• Executive officer - Admissions & Placement

  • Apr 2013 - Aug 2013

   Handling all the admission related activities of colleges including marketing strategy, planning, data management etc.  Managing marketing(branding & promotion) & project development  Coordinating with companies for better placement of students  Handling all the admission related activities of colleges including marketing strategy, planning, data management etc.  Managing marketing(branding & promotion) & project development  Coordinating with companies for better placement of students



Winners Institute

• Higher Education
• 1 - 100 Employee

• Sr. Manager - Operations

  • Sep 2011 - May 2012

   Handling all the activities of institute including marketing, strategy, planning, data management, admissions etc.  Managing marketing(branding & promotion) & project development  Responsible for all admin & HR processes  Coordinating with Schools & other client for admissions and regular activities  Entirely responsible for providing expert coaching to students by coordination with faculty & management  Handling all the activities of institute including marketing, strategy, planning, data management, admissions etc.  Managing marketing(branding & promotion) & project development  Responsible for all admin & HR processes  Coordinating with Schools & other client for admissions and regular activities  Entirely responsible for providing expert coaching to students by coordination with faculty & management



RealNetworks

• United States
• Software Development
• 300 - 400 Employee

• VAS Specialist - Marketing

  • Dec 2010 - Sep 2011

   Handling RBT promotions & database management for Aircel(by all modes)  Handling a team of 25 employees  Responsible for target achievement  Handling new product & feature development along with the Tech team  Entirely responsible for content deployment, Code activation, content promotions & sales revenue  Coordinating with Circle Managers & Circle SPOCs on day to day basis for all the queries  Handling RBT promotions & database management for Aircel(by all modes)  Handling a team of 25 employees  Responsible for target achievement  Handling new product & feature development along with the Tech team  Entirely responsible for content deployment, Code activation, content promotions & sales revenue  Coordinating with Circle Managers & Circle SPOCs on day to day basis for all the queries



Unisys Infosolutions Private Limited

• Product Manager

  • Feb 2008 - Dec 2010

   Handling product promotions for all telecom operators PAN India  Handling a team of 20 employees  Preparing MIS & presentation of different services for the company  Running OBDs for Stel & Tata from our own server  Entirely responsible for content deployment, Code activation, content promotions & sales revenue  Also working as Corporate Account Manager  Responsible for new agreements of new services  Handling product promotions for all telecom operators PAN India  Handling a team of 20 employees  Preparing MIS & presentation of different services for the company  Running OBDs for Stel & Tata from our own server  Entirely responsible for content deployment, Code activation, content promotions & sales revenue  Also working as Corporate Account Manager  Responsible for new agreements of new services



Bharti Airtel Services

• Telecommunications
• 700 & Above Employee

• Team Lead - Collection n Retention

  • Jan 2004 - Feb 2007

   Handling Entire Collection of Haryana.  Resolving all billing dispute of different subscribers.  Solving Billing issues and Passing necessary waivers and Adjustments like late fee, Reactivation fee, Undue pulses fee etc.  Resolving Customer complaint and Quarries.  Resolving calls in the ACE system preparing the MIS report according to the age of the call ensure.  Action plans to reduce complaint per telephone and reduce average resolution time  Customer retention management, resolving billing issues of different subscribers.  Independently and simultaneously taking care of the retention of the customer base in KPA (Karnal, Panipat & Ambala), preparing various customer retention strategies in order to ensure maximum satisfaction Show less