Experience

Lanes Group plc

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Coordinator

  • Jul 2022 - Present



Gordons Property Lawyers Ltd

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Administrative Assistant

  • May 2021 - May 2022

  To represent the GPL brand, uphold the GPL values of Professionalism, efficiency, helpfulness and communication and to deliver the best possible customer experience To answer all incoming calls to the business within the specified lender SLA’s and personal KPI’s Ensure the callers queries are answered correctly and any issues resolved To log the history of the calls in as much detail as possible to make it easier for others to understand the status of the file Make outgoing welcome calls to clients and customers introducing the firm and explaining our process Show less



Riverty

• Germany
• Financial Services
• 700 & Above Employee

• Customer Services Agent

  • Oct 2018 - Apr 2021

  Dealing with all customer complaints and queries. Helping all customers with all their agreements and financial circumstances. Answering approx. 60 – 80+ calls a day. Dealing with customers via email and telephone. Dealing with all customer complaints and queries. Helping all customers with all their agreements and financial circumstances. Answering approx. 60 – 80+ calls a day. Dealing with customers via email and telephone.