Experience

Post Landing Services

• Australia
• Human Resources
• 1 - 100 Employee

• Social Media Marketing Specialist

  • Nov 2021 - Present



The Digital Deepak

• India
• IT Services and IT Consulting

• Digital Marketing Intern

  • Apr 2021 - Nov 2021



Finance Lab

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Office Manager

  • Jun 2020 - Nov 2021

• Mortgage Sales Manager

  • Jun 2020 - Nov 2021



Peguses event mangement pvt ltd

• Social Media Manager & Customer Service Representative

  • Feb 2019 - Jun 2020

  • Document reservations and communicate changes to guests using Microsoft Excel.• Record customer information in the database.• Answer inquires and provide information clearly and efficiently while maintaining working knowledge of services provided.• Communicate with customers clearly while building a relationship to encourage return customers.• Cultivated positive guest relations by managing information and orchestrating speedy seating.• Govern dining area with natural leadership talents and organizational strategies focusing on balancing guest and business needs.• Maintain highly loyal clientele by delivering unparalleled service at every stage of their experience.• Lead service staff with customer satisfaction rates consistently above 90 percent.• Compile reports on overall customer satisfaction & Assist managers in quickly solving service issues.• Monitor dining room and guest flow to maximize table usage and minimize wait times by 80%.• Keep track of event finances, including initial deposits, due payments and final balances.• Solve guest and employee complaints to maintain complete customer satisfaction• Manage event contracts, including estimates, event profiles and post-event summaries.• Handling all social media promotions and related work.



Samrudhhi event management company

• Event Manager

  • Feb 2017 - Dec 2018

  Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.• Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.• Coordinated florists, photographers, videographers, musicians, officiates and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.• Supervised onsite team of 50+, including caterers, audio-visual technicians, and facility management team.• Generated client retention by accurately organizing and executing different trade shows and events.• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.• Worked with various kind of customers to understand requirements and provide exceptional service.• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and book keeping.