Experience

WellsFargo.com

• United States
• Financial Services
• 300 - 400 Employee

• Premiere Credit Card Specialist

  • 2018 - Present

  Wells Fargo Virtual Channels (WFVC) serves consumer and small business customers (30,000+) through various channels that include digital (online, mobile, and social) and contact centers (phone, email, and correspondence). Provide customers with convenient ways to manage their accounts how, where, and when they wish. Deliver best-in-class customer experience while adhering to work guidelines, policies, and regulations. Quickly answer customer inquiries via phone, responding to routine to moderately complex inquiries and resolving customer issues in a friendly and courteous manner. Excel in a fast paced, collaborative environment that requires accuracy, multitasking and effective communication. Navigate multiple computer systems; researching and assessing customer needs, and offering appropriate solutions. Additionally: - Team Lead serving as trainer for new hires and call center staff. - Scheduling on-site banking consultations, as needed. - Provide credit card servicing and financial coaching. - Offer product recommendations and upgrades, as appropriate.



Columbia Distributing

• United States
• Food and Beverage Services
• 700 & Above Employee

• Product Distribution & Merchandiser

  • 2017 - 2018

  Drive within assigned route to work product from store back stock or delivery loads, in coordination with truck/delivery, handling cases, bottles and cans of beer, wine, spirits, and non-alcoholic beverages for the purpose of sale or storage. Provide excellent customer service to assigned accounts. Fill cold boxes and shelves with appropriate merchandise, and rotate product on an ongoing basis. Maintain the back stock area to allow for a safe and efficient work environment. Organize back stock to ensure accurate order writing for sales. Build displays in stores and maintain POS (point of sale), as necessary. Interact in direct communication with store personnel and sales people, nurturing client satisfaction. Work with merchandising and sales team members on a continual basis to train, support and evaluate needs.