Experience

U.S. Patent and Trademark Office

• United States
• Government Administration
• 100 - 200 Employee

• Program Analyst

  • Apr 2023 - Present



Ginnie Mae

• United States
• Financial Services
• 1 - 100 Employee

• Program Analyst

  • Nov 2019 - Apr 2023

• Program Analyst

  • Nov 2018 - Nov 2019



Department of Energy, Government of Alberta

• Government Administration
• 100 - 200 Employee

• Budget Analyst (Contractor)

  • May 2018 - Sep 2018



Ginnie Mae

• United States
• Financial Services
• 1 - 100 Employee

• Procurement Coordinator (Contractor)

  • Dec 2016 - Jan 2018



Consumer Financial Protection Bureau

• United States
• Government Administration
• 700 & Above Employee

• Paralegal (Contractor)

  • Sep 2015 - Jul 2016

  Support the Privacy Officer and staff by performing a wide variety of administrative and legal tasks including reviewing correspondence, conducting legal research related to privacy and security, preparing legal documentation and summaries of research findings, and verifying citations and references on legal documents. Review research findings to formulate and make recommendations to staff and the Privacy Officer. Provide assistance in addressing compliance issues related to privacy and information security. Key Contributions:  Enhanced privacy related processes by identifying areas in need of improvement, as well as developing and implementing process improvements. Show less



Prince William County Planning Office

• Prince William

• Administrative Support Coordinator (Temporary Assignment)

  • May 2015 - Sep 2015

  Served as a point-of-contact for the Director of Planning. Strategically coordinated and resourced the Director’s responsibilities by managing the calendar, time, tasks, and action items based on the critical nature of each. Processed payroll and prepared annual payroll dates for management staff. Prepared a variety of documentation including annual reports for public hearings, draft ads for publication on the Planning website, and provided proofreading for all final planning commission memos and staff reports. Key Contributions:  Seamlessly orchestrated public hearings by preparing meeting items including setting out name plates and agendas, preparing meeting minutes, overseeing the audio streaming of the meetings, and finalizing resolutions and briefs. Show less



The Bizzell Group, LLC

• Washington D.C. Metro Area

• Legal Support Assistant (Contractor)

  • Dec 2013 - Mar 2015

  Skillfully managed a complex daily workload including assigning all new legal cases to designated attorneys, processing, filing, and distributing legal documents; accurately maintaining legal records; assisting with administrative Judges in preparing and scheduling hearings and appearances; and preparing all incoming cases such as Whistleblowers, Information Appeals, Freedom of Information Appeals, Personnel Security Cases, and Applications for Exception for Attorney Review. Drafted all administrative record indexes for Personnel Security Cases. Cultivated positive relationships while working with complainants, representatives, and the public regarding hearings, appeals, filing regulations time frames and other legal matters. Key Contributions:  Spearheaded the office initiative to move to a paperless environment, resulting in reduced costs. Show less



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• Administrative Specialist (Contractor)

  • Aug 2010 - Mar 2013

  Developed specific ad hoc repots to report all requirements using SQL Server Reporting Service. Established customer service commitments by facilitating negotiations with contractors. Maintained in-depth knowledge of rules and regulations of the Construction Facilities Management department in order to assist and guide government employees and contractors. Ensured high levels of quality by overseeing the process for issuing Virtual Private Network (VPN) Accounts to contractors. Key Contributions:  Increased efficiency and reduced research time by creating a database that tracked ad hoc reports. Show less



Dynamics Research Corp

• United States
• Machinery Manufacturing

• Citizen Contact Specialist (Contractor)

  • Jul 2007 - Aug 2010

  Assisted Public Affairs department with reducing the backlog of customer inquiries, from the Department of Defense website, located under the “Contact Us” feature utilizing database applications and specialty software. Entered new customer inquiries into database for public affairs officer review. Composed, tracked, and processed responses to customer inquiries on a wide range of time sensitive Defense issues via database applications, e-mail, mail, and telephone. Processed all incoming and outgoing correspondence and routed to appropriate staff or department Ensured all emails and telephone calls that require urgent attention were rectified, and if necessary routed to the appropriate staff or departments within the Department of Defense. Show less



U.S. Department of Health and Human Services (HHS)

• United States
• Government Administration
• 700 & Above Employee

• Staff Assistant (Contractor)

  • Mar 2005 - Apr 2006

  Encouraged open lines of communication while serving as point-of-contact for the General Counsel and Deputy General Counsels. Maintained calendars and coordinated daily activities and events for the counsels. Arranged basic and multi-leg travel, both domestic and international for counsels and staff. Skillfully negotiated satisfactory resolutions with officials from other departments or staff. Key Contributions:  Resolved complex implementation issues that affected cross-functional teams in multiple departments. Show less