Experience

Stoko

• Canada
• Health, Wellness & Fitness
• 1 - 100 Employee

• • May 2023 - Present

  Customer Support- Managing Customer Support database; identifying and analyzing trends,and compiling FAQs in order to improve internal processes, improve overallinquiry volume, and drive customer satisfaction.- Managing and tracking product returns, exchanges, and warranties as necessary.- Reporting on customer support data and analytics, identifying trends andcompiling FAQs in order to improve customer experience, satisfaction, andprocess efficiency.Ambassador & Product Testing Program- Relationship management and operational responsibility of Stoko’s ambassadorprogram.- Managing the product testing program to ensure effective relationships betweenStoko and testers, feedback is gathered, and the design team receives feedbackand insights from the testing program.Stoko Culture- Support the internal team’s cultural enrollment, event planning, and programming. Show less

• • Aug 2021 - Jun 2023

  - Recruit and onboard athletes for the Stoko Ambassador Program- Maintain relationships and activations with Stoko Ambassadors- Coordinate the execution of events to create brand awareness and community- Manage partnership activations within the Community- Manage posting and interactions for Stoko's organic social channels (Instagram and Facebook)- Support the Strategic Sales team in sourcing community opportunities with partners- Support D2C channels through activating our community, ambassadors, influencers and media Show less

• • Sep 2020 - Aug 2021

  - Handled all customer service aspects from pre-market launch onward- Lead monthly customer service report presentations to communicate trends and insights internally- Onboarded new athlete's onto our Ambassador program and maintained relationships. - Collaborated with other departments to ensure our customer's first-use journey was as optimal as it could be to create a strong brand and product experience post-purchase.- Established internal communication processes for Returns / Exchanges / Warranties Show less



Destination Vancouver

• Canada
• Leisure, Travel & Tourism
• 1 - 100 Employee

• • Apr 2019 - Aug 2020

  - Oversee curation of international marketing material as it relates to the meetings & conventions department- Devise and implement innovative bid books targeted towards key association professionals, in order to market Vancouver as a lead destination, ultimately resulting in future bookings- Participate in tourism initiatives and campaign development that include specific targets- Work with internal teams and members to develop FAM trips, membership presentations, cross-departmental campaigns and activity- Devise in depth marketing material including; digital & print graphics, editorial, and social media posts Show less

• • Jun 2018 - Apr 2019

  - Research and prospect local professionals in and around Vancouver,- Showcased ability to communicate effectively to a wide range of people- Generated creative and innovative ways to further grow the roster of local professors, doctors and professionals to bring future business to the city.



Orca Spirit Adventures

• Canada
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Cruise Supervisor

  • May 2017 - May 2018

  - Developing and maintaining relationships with Shore Excursion staff from each cruise line. - Managing emails and assisting with crew coordination for each tour - Daily office responsibilities; checking-in and engaging with customers, creating a clean and organized work environment, constant problem solving and adapting to change. - Developing and maintaining relationships with Shore Excursion staff from each cruise line. - Managing emails and assisting with crew coordination for each tour - Daily office responsibilities; checking-in and engaging with customers, creating a clean and organized work environment, constant problem solving and adapting to change.



SeymoursPub

• North Vancouver, British Columbia, Canada

• Server

  • Oct 2015 - May 2017

  - Dealt with local Vancouver food and beverage products in a fast paced work environment - Managed multiple tasks productively while providing strong customer service - Exercised proficient communication skills while dealing with front of line service - Dealt with local Vancouver food and beverage products in a fast paced work environment - Managed multiple tasks productively while providing strong customer service - Exercised proficient communication skills while dealing with front of line service



Destination Vancouver

• Canada
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Guest Experience Specialist

  • Apr 2016 - Sep 2016

  - Helped with daily operations of the Tourism Vancouver Visitor Center - Marketing and selling local attractions and excursions, engaging with customers from all over the world, and creating an open and welcoming environment for guests to experience. - Curated specific ideas of Vancouver activities based on the direct customers likes, dislikes and needs - Helped with daily operations of the Tourism Vancouver Visitor Center - Marketing and selling local attractions and excursions, engaging with customers from all over the world, and creating an open and welcoming environment for guests to experience. - Curated specific ideas of Vancouver activities based on the direct customers likes, dislikes and needs



Predator Ridge Resort

• Canada
• Hospitality
• 1 - 100 Employee

• Barista/ Server

  • May 2015 - Sep 2015

  Was a part of opening and managing and Italian cafe/bistro. Was in charge of serving food, alcohol and specialty coffees. Worked in a fast paced environment with a small team to make daily operations work smoothly. Was a part of opening and managing and Italian cafe/bistro. Was in charge of serving food, alcohol and specialty coffees. Worked in a fast paced environment with a small team to make daily operations work smoothly.



Watermark Beach Resort

• Travel Arrangements
• 1 - 100 Employee

• Front Desk Agent

  • May 2014 - Sep 2014

  - Providing solutions to costumer concerns, managing expectations and creating a lasting impression on the property and brand of Watermark - Managed cross-departmental communications to ensure guest satisfaction from check-in to check-out - Executed strong communication skills, both verbal and written, across all platforms - Providing solutions to costumer concerns, managing expectations and creating a lasting impression on the property and brand of Watermark - Managed cross-departmental communications to ensure guest satisfaction from check-in to check-out - Executed strong communication skills, both verbal and written, across all platforms