Associate Analyst, Programmatic Media Buying

• Mar 2021 - Present

Life Insurance Agent

• Aug 2020 - Jan 2021

● Communicated with clients via phone by relaying vital information regarding their benefits ● Presented sales information with clients over video conferencing calls to ensure that information is clearly understood ● Documented statistical information regarding weekly finances and production ● Communicated with clients via phone by relaying vital information regarding their benefits ● Presented sales information with clients over video conferencing calls to ensure that information is clearly understood ● Documented statistical information regarding weekly finances and production

Seasonal Customer Service Representative

• Nov 2019 - Dec 2019

● Act as an advocate for customers and be an empathetic problem-solver in all customer interactions ● Actively contribute to building and supporting the contact center culture ● Effectively communicated with 30+ customers a day to ensure they were answered in a timely, efficient, and knowledgeable manner ● Report problems efficiently and accurately, ensuring a positive experience for the customer ● Act as an advocate for customers and be an empathetic problem-solver in all customer interactions ● Actively contribute to building and supporting the contact center culture ● Effectively communicated with 30+ customers a day to ensure they were answered in a timely, efficient, and knowledgeable manner ● Report problems efficiently and accurately, ensuring a positive experience for the customer

Communications Intern

• Sep 2018 - May 2019

● Managed the video production of weekly campus seminars for online viewing● Updated college website with latest campus seminar video● Participated in campus promotion for seasonal social media campaigns online and via other outlets

Information Desk Worker

• Jan 2018 - May 2019

● Conferred with inquiring individuals across the entire campus community by providing helpful information ● Answered phone calls and directed customers to appropriate requested destination● Kept a logbook to manage daily student equipment activity

Sound Technician

• Oct 2014 - Sep 2017

● Set up sound equipment for weekly campus events, catering to the requests of event planners ● Communicated with event planners, coordinating effectively to provide sound equipment ● Set up sound equipment for weekly campus events, catering to the requests of event planners ● Communicated with event planners, coordinating effectively to provide sound equipment

Technical Support Intern

• Feb 2013 - May 2013

● Carefully organizing items in inventory, shipping equipment and cataloging info. ● Carefully organizing items in inventory, shipping equipment and cataloging info.