Kok Tong Ho

Technical Consultant at Accuris Networks
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Contact Information
us****@****om
(386) 825-5501
Location
MY
Languages
  • English Professional working proficiency
  • Chinese Native or bilingual proficiency

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Credentials

  • CCNA
    Cisco
    Sep, 2013
    - Nov, 2024

Experience

  • Accuris Networks
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Technical Consultant
      • Feb 2015 - Present

      RESPONSIBILITIES : - Compiling bash/Python Script to automate daily operation rotating task. - Provide technical support and guidance on operations validation, development and implementation. - Ensure operations related activities are performed in compliance with company standards and regulations. - Identifies operational problems by observing and studying system functioning & investigating complaints and suggestions. - Maintains safe and healthy work environment by following and enforcing standards and procedures. - Identifies operational priorities by assessing operational objectives, determining project objectives (such as, efficiency, cost savings, operator convenience and safety) & estimating relevance (like time, and costs). Show less

  • Syniverse
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • System Support Engineer
      • Jun 2011 - Feb 2015

      RESPONSIBILITIES : - Provide Level 2 Support (including Signaling/Network Trace). - manage System service according to SLA. - Perform OS & System implementation (including Hardening OS). - Conduct Unit & integrated Testing. - Coordinate with Team member and Customer to delivery System according to timeline. - Perform Internal System Audit and document anomalies and issue to Development/RND team. - Provide Technique Support to Pre-Sale. RESPONSIBILITIES : - Provide Level 2 Support (including Signaling/Network Trace). - manage System service according to SLA. - Perform OS & System implementation (including Hardening OS). - Conduct Unit & integrated Testing. - Coordinate with Team member and Customer to delivery System according to timeline. - Perform Internal System Audit and document anomalies and issue to Development/RND team. - Provide Technique Support to Pre-Sale.

  • ICE Corp (formerly known as Radius-ED Sdn Bhd)
    • System Engineer
      • Jun 2008 - Apr 2011

      RESPONSIBILITIES: - monitor daily SMS SDR (Success Delivery Rate) towards hot destinations (operators) and take necessary action, such as route switching for low SDR destination. - monitor system (hardware/software) performance. - perform UAT (User Acceptance Test) tests with new carrier. - new account creation, setup new connection with client - work closely with operator/carrier to solve the signaling/network issue. - troubleshoot and provide guidance to client to resolve their difficulty/issue. - maintain good relationship with client and carrier. - Interact closely with customer to increase customer satisfaction and assist client to resolve their difficulty. - Monitor the ICE's suite platform (i.e. System and DB) is operating in optimal performance as well as diagnosing breakdown problems. - Provide incident report accordingly with any of the network or system failure and provide accurate handover. - Ensure the network linkset and the ITP router is operating in optimal performance. - Assist client to resolve their connection issue. - Conduct 1st level troubleshoot on the network issue. Show less

Education

  • Bachelor's Degree of Computer Science/Information Technology
    Bachelor’s Degree, Computer Science/Information Technology
    2006 - 2008

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