Intake/Early Intervention Facilitator

• Aug 2023 - Present

Employee Health Advisor

• Mar 2023 - Aug 2023

Advisor, Disability Management

• Feb 2022 - Mar 2023

· Adjudicate and case manage of disability claims and requests for accommodation· Liaise with insurance carriers regarding the full-cycle claims management processes, including ownership of the return to work/accommodation process· Communicate with external physicians or other health care providers to assess disability claims, accommodation requirements, or fitness for work inquiries · Effectively manage external vendors to ensure service levels are upheld and assist with mitigating escalations and other contentious situations· Act as a subject matter expert on WestJet’s internal medical leave and accommodation programs as well as applicable external legislation, ensuring employees and other stakeholders are educated and empowered accordingly· Act as a subject matter expert for WestJet’s Drug and Alcohol Program, including sourcing and setting up treatment plans for substance use claims and arranging ongoing random monthly testing· Arrange and facilitate educational seminars with stakeholders to support the business partnership model and ensure consistent approach relating to disability management programs, provide advice and consultation on employee health concerns, including fitness for work assessments, accommodation inquiries, and stay-at-work strategies· Ensure continuous process and service improvement through gathering, analyzing, and actioning feedback from multiple internal sources and report recommendations· Actively promote a stay-at-work and accommodation culture within WestJet Show less

Disability Case Manager

• Sep 2018 - Oct 2021

• Build strong relationships with stakeholders and collaborate with them in the return to work process every step of the way • Use various methods of communicating to collaborate with workers, employers, and others including conference calls, emails and letters • Demonstrate problem solving and critical thinking skills while working with the workers, employers and various medical providers to develop collaborative plans to facilitate a return to work • Interpret medical reports and coordinated and/or authorized of medical treatment • Determine entitlement to wage replacement benefits. Anticipate specific customer needs to ensure they are provided with the benefits and services that would support recovery and return to work • Maintain a caseload <40 claimants maintaining a high level of customer service to all stakeholders and acting as an educator while negotiating and managing stakeholders’ expectations Show less

Case Manager

• Nov 2017 - Aug 2018

Quality Assurance Analyst

• Dec 2014 - Oct 2017

Retail Operations Manager

• Sep 2014 - Nov 2014

Customer Service Supervisor

• Mar 2014 - Aug 2014

Sales Associate

• May 2013 - Feb 2014

Customer Service Specialist

• Jun 2012 - Apr 2013

Customer Service Specialist

• Jul 2009 - May 2012