Customer Care Executive

• Jul 2017 - Present

Business Expert @Mobistar Concept store

• May 2014 - Jun 2017

Het verkopen van de Mobistar business offers aan zelfstandingen, vrij beroepen en soho klanten. Ook het optimaliseren van de tarieven van bestaande business klanten.

Shop Supervisor

• May 2012 - May 2014

Provides direct sales assistance and service to the customers of the Mobistar Centers. Recommends most appropriate offer, product, service taking into account customer needs and profile.Acts as ambassador of Care services offered in our Mobistar CentresEnsures operational management of the store according to the processes and procedures in application within Mobistar. • Provides the customers with courteous, knowledgeable and attentive service• Listens to his/her customers, tries to understand their needs and profile so as to be able to propose them the most appropriate offer, product (including handset) and service or solve their problem(s).• In case the customer problem can’t be solved immediately, buids the customer files (activation, complaints, repairs, orders) and ensures a close follow-up, keeping close contact with the customers.• Takes necessary actions to achieve monthly sales target and contributes through appropriate attitude, knowlegde and skills to achieve the quarterly customer satisfaction objective at the level of the store.• Ensures the operational management of the store according to specific processes and procedures : opening, closing, correct input in cashier, stock, image of the shop, etc• Organizes the inventory management within defined procedures (loans, repairs, correct selling input in cashier systems, monthly inventory)• Respects processes, procedures and workmethods organizing the activities of the Mobistar Centers.• Validates credit notes within well-defined guidelines.• Acts as 1st point of contact for sales management and cascades all messages and information related to the sales results to the sales staff of the store.• Refers all people issues to the District Manager.

Sales representative

• Aug 2006 - Apr 2012

Het verkopen van Mobistar diensten aan particulieren.