Anthony Diorio
Co Owner at Kodeak Digital Marketing Experts- Claim this Profile
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Bio
Experience
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Kodeak Digital Marketing Experts
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United States
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Advertising Services
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1 - 100 Employee
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Co Owner
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Feb 2015 - Present
I am a co-founder and co-owner of Kodeak Digital Marketing Experts in Tucson Arizona. We specialize in building marketing solutions for our clients which includes but is not limited to Web Design & Development, Search Engine Optimization, and all forms of paid online marketing.My degree is in Business Administration Management and I have managed teams in the Financial, Consumer Retail, and B2B industries since '07. I love interacting with entreprenuers seeking to improve their customer experience and develop their business.
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Solutions Consultant
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Apr 2012 - Jan 2015
Best Buy provides Apple with unique opportunities to increase our user base through solution based selling to customers who may not normally shop our products. It is my duty to explain to the customers why our products are superior, show them how our products can enrich their lives through effective demos, and also train the Best Buy employees to duplicate the process of creating an amazing buying experience. I goal the team based on historical data and traffic flow of the store to exceed benchmarks from previous years. In my short tenure inside Lakewood's Best Buy I have boosted the Apple business 60%; 4th on the West Coast for all Best Buy locations in the ASC program.
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Lead Apple Support Technician
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Apr 2011 - Apr 2012
I assumed many different roles for this start-up company. My main focus was to field all Apple phone, email, chat, and remote support requests on account of my strong OSX knowledge and aptitude to explain issues to the customer. I created troubleshooting processes for Apple and Windows firewall programs to enable functionality of our product. Once I completed troubleshooting firewalls I had spare time and asked to absorb the responsibilities of Billing Coordinator and Lead Fraud Analyst due to my experience in customer service and ability to produce detailed reporting outlining the company’s areas of opportunity. I was also put in charge of testing and installing new software to organize the company’s fraud databases.
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Best Buy
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Retail
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700 & Above Employee
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PC Team Lead
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Apr 2010 - Apr 2011
Within six months I was promoted to full-time and was asked to join the Complex Transaction Committee due to my knack for understanding business systems, which I later became Captain of. I hosted quarterly training sessions concerning Apple sales techniques to engage the customer while creating both large profit margins and revenue per transaction for Best Buy. Sought out and created original reporting to identify areas of opportunity within our Apple sales and educated staff on how to improve their attachment. Within 9 months I was promoted to Team Lead due to my strong work ethic, consistently high sales record, and ability to facilitate to other employees. I improved Apple sales from 8 units to 30 units per week by leveraging Best Buy’s services in conjunction with Apple’s products. I was named MVP multiple times and appointed lead of the Connections Team for my outstanding performance.
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Citi
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United States
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Financial Services
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700 & Above Employee
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Unit Manager
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Nov 2008 - Jan 2010
After my success in Citi Cards I was promoted and became the youngest Manager in the Nation at 23. I trained and coached 30 associates to effectively administer guidance and care for distressed mortgage holders during the beginning of the mortgage crisis. My team was the #1 ranked Home Owners Assistance Team in the country for November 2009, 6 months after said program went live. I was hand picked by the Director of Operations to start up the first Mortgage claims team at the Tucson site for my ability to lead and proven expertise in gaining the trust and admiration of my direct reports.
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Unit Manager
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Jul 2007 - Nov 2008
In my first post-grad job I was hired into a “Manager in Training” program. It was a 24 month curriculum based position which I completed 6 months early and was promoted to Unit Supervisor the next day. I created, managed, and successfully installed an original program nationwide that helped reduce loss and increase profitability in our collections centers.
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Education
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St. Joseph's College (IN)
Bachelor of Business Administration, Business Administration and Management, General -
Santa Rita High School
High School