Experience

Grande Asset Hotels and Property

• Thailand
• Real Estate
• 1 - 100 Employee

• Marketing

  • Jun 2022 - Present

  ㆍ Designed, implemented and monitored end-to-end leads management for company's strategic projects. The scope cover both online and offline through outsourcing model as well as inhouse generations. Examples of initiatives include Line OA, EDM, SMS, Facebook, Instragram, TikTok as well as series of offline events such as agent day, blogger day and co-branding event with luxurious brands. ㆍ Produced compelling contents for both online and offline mediums such as industry's influencers, bloggers, billboard and print medias. ㆍ Actively design and monitor sales performances through multiple metrics such as [fill in information here], together with strategic recommendations to improve sales performances namely introduction of new (hybrid) sales models and decommission of digital agency. ㆍContinuously solicit feedback from sales teams to improve processes and leads quality. ㆍMaximize cost-effective operations and continually evaluate spending. Show less



SANSIRI PLC.

• Bangkok City, Thailand

• Senior Customer Relationship Management Consultant

  • Jul 2015 - May 2022

  • Case leader to fulfil customer demands to ensure completion of all relevant aftersales business and legal processes and transactions, covering individuals from all customer segments; successfully delivered over THB 500 Mil worth of assets. • Effectively apply project management framework to fulfill customer’s needs; successfully fulfilled over 1,500 cases within deadline. • Demonstrate ability to multi-task while under the pressure of tight timeline; frequently handling over 20 customers concurrently. • Received 1st place accolade in 2016 and consistently ranked among top percentile with the score of 4 out of 5 in the other years upon the annual performance evaluation. • Selected to handle several VVIP/VIP cases that required high-level of services and detail- centric approach to fulfill customer needs; impeccable record with 0% complaint and received periodic applauses directly from customers for remarkable performance. • Expert in liaison with selected government entities including Department of Land (DOL), Metropolitan Electricity Authority (MEA), Provincial Electricity Authority (PEA) • Conducted due diligence on all customers’ personal and legal documents to ensure completeness and validity. Show less



BANGKOK BANK PLC.

• Bangkok City, Thailand

• Customer Relationship (Retail banking products).

  • Jun 2014 - May 2015

  • Demonstrated ability to manage relationship with customer through regular/daily interaction including experience in the capacity of salesperson covering retail banking products such as insurance, deposit, credit card, etc. • Equipped with understanding of branch operating rhythm and executional procedures. • Demonstrated ability to manage relationship with customer through regular/daily interaction including experience in the capacity of salesperson covering retail banking products such as insurance, deposit, credit card, etc. • Equipped with understanding of branch operating rhythm and executional procedures.