Experience

Agency for Integrated Care (Singapore)
• Singapore
• Hospitals and Health Care
• 500 - 600 Employee
• Senior Division Lead

  • May 2017 - Present


Income

• France
• Accounting
• 1 - 100 Employee

• Customer Service Manager

  • Feb 2012 - Apr 2017

  The primary job scope is to assist Branch Manager with day to day running of branch’s operation. The scope also includes working closely with Branch Manager for implementation of projects to improve customer experience and streamlining of work to improve staff productivity and work experience. The scope also includes motivating staff to hit personal and branch’s KPI, handling of more escalated customers and running reports for monitoring of KPI. The primary job scope is to assist Branch Manager with day to day running of branch’s operation. The scope also includes working closely with Branch Manager for implementation of projects to improve customer experience and streamlining of work to improve staff productivity and work experience. The scope also includes motivating staff to hit personal and branch’s KPI, handling of more escalated customers and running reports for monitoring of KPI.



Stafflink Services Pte Ltd

• Singapore
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Jul 2011 - Jan 2012

  The primary job scope is to match job seekers profile to recruiters. The scope also include the arrangement for interview for recruiters to meet up with selected candidates. The secondary job scope is to conduct business development activities. The scope also include cold calling companies to offer our services. The primary job scope is to match job seekers profile to recruiters. The scope also include the arrangement for interview for recruiters to meet up with selected candidates. The secondary job scope is to conduct business development activities. The scope also include cold calling companies to offer our services.



AXA Life Insurance

• China
• Insurance
• 1 - 100 Employee

• Financial Adviser

  • Jul 2010 - Jul 2011

  The primary job scope is to conduct outdoor sales activities. The scope also include fact finding of clients’ needs, presentation of proposed plans to meet clients’ financial needs. The primary job scope is to conduct outdoor sales activities. The scope also include fact finding of clients’ needs, presentation of proposed plans to meet clients’ financial needs.



CPF Board

• Government Administration
• 700 & Above Employee

• Senior Executive

  • Jul 2006 - Apr 2010

  Appointed as Customer Service Officer (Assistant Team Leader) between Jul 2006 to Jun 2009. The primary job scope is to manage a team of customer service officers in the day-to-day operation. The scope also involves managing challenging customers, complex enquiry and correspondences escalated by ground staff. Provide quality services over counters to customers with up-to-date information on the Board's social security benefits and various schemes Additional job is take on the role of National Project OIC. The scope includes the managing and deployment of temporarily employed staff to facilitate the operations of the National Projects. The scope also include conducting training and sharing session on new products for the counter staff. Appointed as Senior Executive in Self-Employed Section between Jul 2009 to Apr 2010. The primary job scope includes working with various external organisations such as Government Bodies, Statutory Boards and Licensing Authorities on Self-Employed Matters and data-transmission projects. The scope also is to manage a team of executive officers in day-to-day operation which involves following up on discrepancies that are highlighted in monthly reports, reviewing and enhancing work processes. Work closely with our IT Department on the development of software systems for the implementation of projects. Show less



StarHub

• Singapore
• Telecommunications
• 700 & Above Employee

• Sales Executive

  • Jan 2004 - Jun 2006

  The primary job scope is to conduct indoor sales activities. The scope also includes demonstration of product to customer, and offer solutions to meet the needs of the customer. Additional job is to conduct training and sharing sessions to fellow sales staff on products features and services. The primary job scope is to conduct indoor sales activities. The scope also includes demonstration of product to customer, and offer solutions to meet the needs of the customer. Additional job is to conduct training and sharing sessions to fellow sales staff on products features and services.