Ko Bhat
Cultural Representative at PROBE Group- Claim this Profile
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Bio
I have known Ko for 2 years professionally. Ko is a good leader with exceptional team management skills. She is very people focused and always makes time to listen and emphatize with her team members. She is very good in managing escalation calls from customers and setting the right expectations for the customers. She is a quick learner which shows in her growth from a consultant to a team leader in a short timeframe. Ko is a people person, very joyful and approachable, always stretching her limits to get things done.
Ko was an inspirational Team Lead who always had our best interest in mind but helped us everyday to do our best work. Ko taught me how to deal with clients with high service and work with people to build a culture around the workplace.
I have known Ko for 2 years professionally. Ko is a good leader with exceptional team management skills. She is very people focused and always makes time to listen and emphatize with her team members. She is very good in managing escalation calls from customers and setting the right expectations for the customers. She is a quick learner which shows in her growth from a consultant to a team leader in a short timeframe. Ko is a people person, very joyful and approachable, always stretching her limits to get things done.
Ko was an inspirational Team Lead who always had our best interest in mind but helped us everyday to do our best work. Ko taught me how to deal with clients with high service and work with people to build a culture around the workplace.
I have known Ko for 2 years professionally. Ko is a good leader with exceptional team management skills. She is very people focused and always makes time to listen and emphatize with her team members. She is very good in managing escalation calls from customers and setting the right expectations for the customers. She is a quick learner which shows in her growth from a consultant to a team leader in a short timeframe. Ko is a people person, very joyful and approachable, always stretching her limits to get things done.
Ko was an inspirational Team Lead who always had our best interest in mind but helped us everyday to do our best work. Ko taught me how to deal with clients with high service and work with people to build a culture around the workplace.
I have known Ko for 2 years professionally. Ko is a good leader with exceptional team management skills. She is very people focused and always makes time to listen and emphatize with her team members. She is very good in managing escalation calls from customers and setting the right expectations for the customers. She is a quick learner which shows in her growth from a consultant to a team leader in a short timeframe. Ko is a people person, very joyful and approachable, always stretching her limits to get things done.
Ko was an inspirational Team Lead who always had our best interest in mind but helped us everyday to do our best work. Ko taught me how to deal with clients with high service and work with people to build a culture around the workplace.
Credentials
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Cultural champion
PROBE GroupJul, 2019- Nov, 2024 -
Team leader of the year
SalmatDec, 2017- Nov, 2024 -
Agent of the year
SalmatDec, 2015- Nov, 2024 -
Diploma in Computer Applications (DCA)
Telecommunications Consultants India Ltd under the Ministry of Communications and Infomation Technology, New DelhiJan, 2010- Nov, 2024 -
Awarded with certificate having passed the Examination of Department of Electronic and Accreditation of Computer Course in Computer Concepts (CCC) conducted during February 2009.
CCC Information ServicesJan, 2009- Nov, 2024 -
Emerging leader Induction
SalmatAug, 2016- Nov, 2024 -
Adjudged the Best Researcher in Tenth Henry Dunant Memorial Moot Court Competition
International Committee of the Red Cross - ICRC -
PROBE Group First Aid officer
PROBE Group
Experience
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PROBE Group
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Australia
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Cultural Representative
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Apr 2019 - Present
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Senior Team Leader
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Mar 2015 - Present
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Salmat
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Australia
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Advertising Services
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700 & Above Employee
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Senior Team Lead
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Feb 2017 - Present
Key Skills and capabilities : * Substantial experience As a team lead* Experience working directly with clients * Problem-solving and conflict resolution skills * Excellence in service delivery* Proficient written and oral communication skills* Ability to analyse data * Ability to motivate and lead teams * Sound business acumen * Ability to build relationships & work collaboratively with clients and organisational peers * Ability to work autonomously, employ initiative to find solutions, prioritise and exercise discretion* Addresses and resolves conflict constructively* Ability to build rapport quickly and effectively* Maintains service quality under time pressureKEY RESPONSIBILITIES :Manage performance and results of your direct reports through One on Ones and Coaching.Complete administrative tasks and requests from all relevant stakeholders.Challenge, change and control processes for efficiency and effectivenessContribute and facilitate fun and culture of SalmatProvide leadership & support for direct reports, appraise their performance (If applicable)Ensure team & individual Key Performance Indicators (KPIs) are met (if applicable)Role model & hold others accountable for demonstrating our values & behavioursLead self & others through change, whilst maintaining operational effectivenessDrive improvements in function / teamEnsure a safe, healthy and sustainable workplace for all employees, report workplacehazards, and provide a safe and positive workplace.Complete all necessary training requirements and professional development opportunities, self and team
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Salmat
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Australia
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Advertising Services
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700 & Above Employee
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Administrative Assistant (flybuys)
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Sep 2015 - Feb 2016
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Customer Service Officer(flybuys)
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Mar 2015 - Aug 2015
*Taking heavy inbound calls and actioning emails from Custcare and resolve their enquiries.*Updating customers’ account with appropriate notes and details on call.*Problem solving and conflict resolution skills.*Excellent customer service skills, patience and resilience.*Maintain knowledge of all the offers, pricing and current promotions.*Ability to handle multiple task with changing priorities in a dynamic, fast-paced environment.
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Malkoun & Co Lawyers
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Australia
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Legal Services
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1 - 100 Employee
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Legal Assistant
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Aug 2014 - Nov 2014
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Education
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2014 - 2015
Coventry University
Master's degree, Masters in Law (llm) -
2008 - 2012
University of Jammu, Jammu Tawi
Bachelor of Laws - LLB
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