Sales Operations Coordinator

• Apr 2023 - Present

⦁ Work with the Company’s retail sales team to support their day to day business under strict timelines and specific requirements. ⦁ Contribute to the overall team effort by accomplishing related sales and operational duties (sales reporting, administrative paperwork, presentation building, etc). ⦁ Become proficient in retailer forms, portals, and systems to provide a high level of service to our brand partners. ⦁ Understand and implement new customer, brand, and SKU setups. ⦁ Prepares, develops, and delivers metrics and analytical reports that give the internal team and brand partners timely, flexible, and structured access to their business information. ⦁ Work with the retail sales team to prioritize and balance tasks to meet the needs of the team and our brand partners. ⦁ Assures a high level of customer service by handling customer concerns and follow-up in a proactive manner. ⦁ Resolve customer issues by following appropriate administrative processes and company policies and escalating issues to management as appropriate. ⦁ Participate in distributor kick offs, recurring meetings, and ride along to promote the company brands. ⦁ Demonstrate a passion for all the Company’s products. Show less

Account Analyst

• Jan 2020 - Apr 2023

Assist KeHE Account Manager in the development and execution of company sales and marketing programs for the Customer chain. Utilizing KeHE reports (GBB, New @ KeHE, Growth Solutions Wave Reviews), input from vendors and buyers, Power BI SPINS data, and RangeMe to source category review item recommendation. Analyzing performance data from KeHE, SPINS Power BI, and United to create final category review presentations Gathering images, dimensions, and item information for planograms Reviewing SAS store surveys to determine set sizes and store counts Assist KeHE Account Manager in coordinating activities and communications among vendors and company functional groups to assure Customer account satisfaction. This includes: providing expert knowledge of category trends; communicating findings to all individuals involved, including Category Managers, Shelf Merchandising Specialists, Manager Shelf Merchandising, Planogram Specialist, etc; assisting KeHE Account Manager in identifying opportunities to increase customer sales through improvement of product mix; identifying and following up on new business development opportunities; advising Category Managers as to what will and will not work to meet their philosophies and objectives while maintaining planogram standards. Providing technical and analytical support to the Category Managers. Analyzing store data to effectively place items in the planogram. Coordinate implementation of merchandising activities, including but not limited to planograms, new items, ads, grand openings, and customer requests. Monitor competitor activities, recommend paths forward to address these activities, and implement approved plans. Placing AOMs for category reviews, NICIs, or special promotions Tracking AOM's and PO's to inquire with buyers about late/missing PO's Establish and maintain databases for promotions, price changes, cost changes, item maintenance, and other information regarding sales and marketing activities. Show less

National Account Specialist

• Dec 2017 - Jan 2020

Account Service Coordinator

• Feb 2014 - Sep 2017

Balanced 100% of company finances, wire and ACH payments from bank deposits. Analyzed variance reports over 5 reports for 10 departments on cash and box office report applications. Contacted exhibitors to go over terms and payment discrepancies. Alerted managers on slow pay, no pay accounts for proper handling resulting with an annual savings of over $75,000. Flagged potential errors in box office and cash applications. Updated, maintained and reviewed reports to ensure 95% of advances were collected prior to film release. Coordinated with Sales team on “at risk” accounts for timely collection. Managed the system for the updates and inputs of Past Due Reports for the National Corporate Office. Reviewed statements and/or notifications in a timely manner to all assigned accounts showing our product, as well as developed and maintained business contacts database for all exhibitors. Attend weekly Managers meeting to provide feedback to Manager and members of the team. Show less

Strategic Account Representative

• Dec 2008 - Jul 2013

Developed an action plan with the Marketing Department on over 20 issues weekly with web content or images on various customer ordering platforms to improve customer experience. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Ensured on-going knowledge transfer, coaching and development of account knowledge and processes to other CSAs on team. Received and processed over 50 orders per day through EDI, Phone, Fax, B2B and assisted in saving the company 2500 annually. Insured accurate planograms and assortments are in the correct database for distribution. Researched all return authorizations and credit request from vendors for accuracy. Managed shipping expenses for over 5 departments by implementing new refund processes averaging over 5000 in annual savings. Supervised the entire team of ACD availability when management is attending to other duties. Show less