UX Design and Front-end Web Development Student

• Jul 2022 - Present

- Currently completing a Diploma in Web and UX Design (Level 6) finishing in June 2023 that covers 4 modules (UX Design, Front-end Foundation Coding, App Development and Content Management Systems) - Completed a 10-week UX Design module and have created 3 web design projects incorporating the double diamond design process - Completed a module on Front-end foundation and enabled me to be proficient in HTML/CSS/SaSS/JavaScript - Currently completing a module on App Development using the Vue JS Framework

Customer Experience Representative

• Aug 2022 - Present

- Serves as first point of contact for the use of Recreational & Sport Centre facilities, membership registrations/management and answering all queries - Ensures safety of people by informing them of the pool policies - Serves as first point of contact for the use of Recreational & Sport Centre facilities, membership registrations/management and answering all queries - Ensures safety of people by informing them of the pool policies

Receptionist

• Jan 2022 - May 2022

- Served as the sole receptionist at the COVID-19 Hub- Booked meeting rooms and Teams/Zoom meetings- Provided administration duties for the whole building - Managed the office supplies (stock-taking and ordering)- Designed the required signage for the entire building

Administrator

• Aug 2021 - Dec 2021

- Provided reception, administration support and customer service for the Canterbury COVID-19 Vaccination programme- Conducted initial health screening to determine immunisation eligibility and observation post-vaccination- Supported people throughout the whole vaccination process

Customer Service Officer

• Nov 2019 - Jul 2021

- Carried out assessment reviews of payroll returns filed by employers/tax agents and ensured that the forms received are processed correctly and letters are issued out on time - Conducted both outbound calling and sending messages via the online services platform (myIR) to ensure that employers are aware of their obligations and promote compliance - Answered inbound calls and provided high quality advice/services to each customer to ensure issue resolution - Effectively used different CRM software and tools and adapted to changing technologies as IRD implements its business transformation programme - Demonstrated the ability to interpret legislation and worked with technical specialists to resolve complex customer needs - Received positive feedback from both internal staff and external customers regarding excellent quality of work and customer satisfaction

Food And Beverage Attendant

• Nov 2018 - Nov 2019

Performed waitressing duties to provide great customer service from a well known hotel brand Performed waitressing duties to provide great customer service from a well known hotel brand

Front of House Staff

• Jun 2018 - Nov 2018

Performed waitressing, bartending, cash handling and reservations to ensure customer satisfaction Performed waitressing, bartending, cash handling and reservations to ensure customer satisfaction

ReStore Volunteer

• Nov 2017 - Jun 2018

- Provided administrative assistance with the Habitat for Humanity ReStore Operations - Helped in creating a database for potential donors - Provided administrative assistance with the Habitat for Humanity ReStore Operations - Helped in creating a database for potential donors

Technical Officer / Project Associate

• Jul 2015 - Sep 2017

- Assisted in the preparation and conduct of CPA project events and activities, including mobilization of stakeholders, processing of administrative and financial requirements, drafting of concept notes and programs, and preparation of documentation, activity reports, and project progress reports; - Worked closely with the Project Officer in developing knowledge products; - Assisted the Project Manager and Project Officer in designing, finalizing, and utilizing project component-related documents; - Attended to necessary logistical and administrative duties in relation to the implementation of project plans and implementation of identified project interventions, including logistical notes, liquidation reports, reimbursement forms, registration forms, etc; - Prepared and ensured the uploading of website articles, blog entries, and other similar online materials to capture and communicate project-related initiatives, results, and lessons to the project team, ANSA-EAP staff, project and network partners, and other stakeholders; - Drafted concept notes, Terms of References (TORs), other documents related to the contracting and hiring of project consultants

In-country Volunteer

• Jan 2015 - Mar 2015

I was part of the Voluntary Service Overseas - International Citizen Service (VSO-ICS) Program for three months. The job required us to help the Deaf youth with social inclusion, and at the same time fight for human rights by organizing workshops/awareness campaigns in the community and developing a manual I was part of the Voluntary Service Overseas - International Citizen Service (VSO-ICS) Program for three months. The job required us to help the Deaf youth with social inclusion, and at the same time fight for human rights by organizing workshops/awareness campaigns in the community and developing a manual

Regional Intern

• Sep 2014 - Dec 2014

We learned and campaigned about human dignity and human rights, as well as organized the 3rd World Youth Alliance Asia Pacific Emerging Leaders' Conference We learned and campaigned about human dignity and human rights, as well as organized the 3rd World Youth Alliance Asia Pacific Emerging Leaders' Conference

Volunteer

• Jun 2014 - Jun 2014

Volunteer for the Devex International Partnerships and Career Forum 2014 in Manila Volunteer for the Devex International Partnerships and Career Forum 2014 in Manila

International Relations Officer

• Nov 2013 - Apr 2014

Exchange Participant Manager for AIESEC University of the Philippines Diliman Exchange Participant Manager for AIESEC University of the Philippines Diliman

Project-based Volunteer

• Oct 2013 - Dec 2013

My responsibilities include coordinating mostly with local government units and the youth My responsibilities include coordinating mostly with local government units and the youth

Exchange Student

• Aug 2013 - Sep 2013

Intern

• Jul 2013 - Aug 2013

I stayed in the center with the children and organized positive-reinforcement activities for them. I stayed in the center with the children and organized positive-reinforcement activities for them.

Marketing Assistant

• Nov 2012 - Jul 2013

The job required me to provide overall monitoring and administrative support to the Account Management Division of the bank with regards to marketing of SME loans, documentation, monitoring of accounts, and implementation of transactions on a timely and efficient manner, including setting up appointments in and outside of the office, as well as arranging travel itineraries for client calls all over the country The job required me to provide overall monitoring and administrative support to the Account Management Division of the bank with regards to marketing of SME loans, documentation, monitoring of accounts, and implementation of transactions on a timely and efficient manner, including setting up appointments in and outside of the office, as well as arranging travel itineraries for client calls all over the country

Academic Tutor

• Aug 2011 - Sep 2011

Tutor for elementary and secondary students Tutor for elementary and secondary students

Practicum Student

• Apr 2011 - May 2011

Community immersion and field research Community immersion and field research

Academic Tutor

• Jul 2010 - Dec 2010

Private tutor to a Korean college student Private tutor to a Korean college student