Karine Matinyan
Operations Coordinator at Noor Games- Claim this Profile
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English Full professional proficiency
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Russian Professional working proficiency
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Armenian Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Shushan Kocharyan
Karine attended IT project management course led by me. During those 2 months' time she demonstrated excellent communication, listening, collaboration and leadership skills. Moreover, she has a natural interest in learning, acquiring new skills and knowledge as well as organizing and coordinating different initiatives. At the final group work, she demonstrated herself as an excellent contributor, coordinator and leader for certain activities. I've noticed how much she enjoyed performing as Project manager for that small project and organizing and coordinating activities. I’m sure that all of these will express themselves during her career as a project manager.
Liana Urumian
Karine was employed by MTS Armenia as a Retention specialist. She is very accurate at her job, responsible with customers requests & complaints by providing the best customer service. She is a smart person, with good technical knowledge, easily finding solution even for difficult situations. In addition, she has good communication skills, she is extremely organized, reliable. She can work independently and is able to follow through to ensure that the job gets done. She is flexible & a good team member, always ready to assist to colleagues & company operations, as well.
Shushan Kocharyan
Karine attended IT project management course led by me. During those 2 months' time she demonstrated excellent communication, listening, collaboration and leadership skills. Moreover, she has a natural interest in learning, acquiring new skills and knowledge as well as organizing and coordinating different initiatives. At the final group work, she demonstrated herself as an excellent contributor, coordinator and leader for certain activities. I've noticed how much she enjoyed performing as Project manager for that small project and organizing and coordinating activities. I’m sure that all of these will express themselves during her career as a project manager.
Liana Urumian
Karine was employed by MTS Armenia as a Retention specialist. She is very accurate at her job, responsible with customers requests & complaints by providing the best customer service. She is a smart person, with good technical knowledge, easily finding solution even for difficult situations. In addition, she has good communication skills, she is extremely organized, reliable. She can work independently and is able to follow through to ensure that the job gets done. She is flexible & a good team member, always ready to assist to colleagues & company operations, as well.
Shushan Kocharyan
Karine attended IT project management course led by me. During those 2 months' time she demonstrated excellent communication, listening, collaboration and leadership skills. Moreover, she has a natural interest in learning, acquiring new skills and knowledge as well as organizing and coordinating different initiatives. At the final group work, she demonstrated herself as an excellent contributor, coordinator and leader for certain activities. I've noticed how much she enjoyed performing as Project manager for that small project and organizing and coordinating activities. I’m sure that all of these will express themselves during her career as a project manager.
Liana Urumian
Karine was employed by MTS Armenia as a Retention specialist. She is very accurate at her job, responsible with customers requests & complaints by providing the best customer service. She is a smart person, with good technical knowledge, easily finding solution even for difficult situations. In addition, she has good communication skills, she is extremely organized, reliable. She can work independently and is able to follow through to ensure that the job gets done. She is flexible & a good team member, always ready to assist to colleagues & company operations, as well.
Shushan Kocharyan
Karine attended IT project management course led by me. During those 2 months' time she demonstrated excellent communication, listening, collaboration and leadership skills. Moreover, she has a natural interest in learning, acquiring new skills and knowledge as well as organizing and coordinating different initiatives. At the final group work, she demonstrated herself as an excellent contributor, coordinator and leader for certain activities. I've noticed how much she enjoyed performing as Project manager for that small project and organizing and coordinating activities. I’m sure that all of these will express themselves during her career as a project manager.
Liana Urumian
Karine was employed by MTS Armenia as a Retention specialist. She is very accurate at her job, responsible with customers requests & complaints by providing the best customer service. She is a smart person, with good technical knowledge, easily finding solution even for difficult situations. In addition, she has good communication skills, she is extremely organized, reliable. She can work independently and is able to follow through to ensure that the job gets done. She is flexible & a good team member, always ready to assist to colleagues & company operations, as well.
Credentials
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IT Project Management
Armenian Code AcademyDec, 2022- Nov, 2024 -
Project Management Foundations (2019)
Project Management InstituteAug, 2022- Nov, 2024 -
Project Management Foundations: Teams
Project Management Institute (PMI)® & National Association of State Boards of Accountancy (NASBA),Feb, 2022- Nov, 2024 -
Merit Award for Customer Satisfaction
VivaCell-MTS (Armenian subsidiary of MTS Group)Mar, 2015- Nov, 2024 -
Certificate for “Negotiations with "difficult" clients. Working with claims"
VivaCell-MTS (Armenian subsidiary of MTS Group)Oct, 2013- Nov, 2024 -
Certificate for successful completion of “Customer Success and Progress Middle East” trainings, Yerevan, Amenia, 2008
VivaCell-MTS (Armenian subsidiary of MTS Group)Feb, 2008- Nov, 2024 -
Fellowship Winner: 2003-2004
Freedom Support Act Undergraduate Exchange Program, funded by the U.S. State DepartmentSep, 2004- Nov, 2024 -
Certificate, Model United Nations Far West; San Francisco, USA,
MUN Far WestJan, 2004- Nov, 2024 -
Certificate for successful completion of Annual Area Studies program, Bakersfield, USA, 2003
Freedom Support Act Undergraduate Exchange Program, funded by the U.S. State DepartmentSep, 2003- Nov, 2024
Experience
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Noor Games
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Armenia
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Computer Games
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1 - 100 Employee
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Operations Coordinator
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Jan 2023 - Present
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MTS Group
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Russian Federation
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Telecommunications
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700 & Above Employee
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Retention specialist
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Oct 2007 - Feb 2021
Managed customer complaints and escalations with in-person meetings Worked with clients to provide premier customer service Researched and resolved complex client technical and non-technical issues, also through collaborating with other departments Reduced churn and improved customer loyalty, managed the relationships with strategic partners Provided expert guidance regarding company products and services Collaborated with other teams to improve customer retention performance Worked with CRM system
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Web developer at Upwork
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Nov 2011 - Jul 2012
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Funded by the US Department of State and administered by IREX
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Vanadzor, Armenia
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Project Manager
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Aug 2006 - Aug 2006
Introduced the children of Vanadzor City Orphanage to their rights, distributed printed materials on human rights, discussed human rights issues Introduced the children of Vanadzor City Orphanage to their rights, distributed printed materials on human rights, discussed human rights issues
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Funded by the US Department of State and administered by(IREX)
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Vanadzor, Armenia
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Project Manager
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Dec 2005 - May 2006
Carried out an anti-smoking campaign in Vanadzor, Armenia, to raise public awareness about the dangers of active and passive smoking and to promote a smoke-free lifestyle among young people Carried out an anti-smoking campaign in Vanadzor, Armenia, to raise public awareness about the dangers of active and passive smoking and to promote a smoke-free lifestyle among young people
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Funded by the US Department of State and administered by IREX
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Vanadzor, Armenia
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Project Manager
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Jan 2005 - Feb 2005
Organized and provided training in Computer Basics to 15 children with disabilities Organized and provided training in Computer Basics to 15 children with disabilities
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Intern
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Oct 2003 - Apr 2004
Helped with various research projects Updated the internship database Coordinated the communication of the department with other universities and organizations Helped with various research projects Updated the internship database Coordinated the communication of the department with other universities and organizations
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Education
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Armenian Code Academy
Training, IT Project Management -
Vanadzor State University
BA, English -
California State University - East Bay
International Relations and Affairs -
California State University, Hayward (now East Bay)
Undergraduate, International Studies