Experience

Fresh Clinics

• Australia
• Cosmetics
• 1 - 100 Employee

• Onboarding Specialist

  • May 2023 - Present

  Works hand in hand with Compliance Manger, Sales Reps and Account Managers in preparing New and Existing Cosmetic Injectors in joining the amazing community of Fresh Clinics Australia! :)

• Customer Service Representative

  • Aug 2022 - Jun 2023

  Accounts CoordinatorCustomer SupportOrder Management



Upwork

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Jan 2022 - Aug 2022



Schneider Electric

• France
• Automation Machinery Manufacturing
• 700 & Above Employee

• Customer Care Trainer

  • Oct 2020 - Jan 2022



APC by Schneider Electric

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader

  • Oct 2017 - Oct 2020

  Managing a group of Inside Sales Associates providing support to APC Australia's Business Development Manager, Technical Sales Engineers, Channel Account Managers and Sales Operations

• Inside Sales Associate - Australia

  • Jun 2014 - Oct 2017

  Provides critical sales support to the Client Executive Team and Channel Managers to achieve targeted sales revenue and growth goals as well as managing the sales funnel and closure reports for the assigned accounts.

• SG - Customer Response Representative

  • Nov 2010 - Jun 2014

  - Call out to customers who attended Marketing Events, Seminars, Tradeshow or Responded to Electronic Direct Mails.- Update the Responses according to the outcome of the call.- Create an Opportunity entry in BFO for a call that turned out to be as Sales Opportunity/Lead.- Work closely with Marketing Managers and Internal Sales Representatives to achieve the goal of every Marketing Tactics.- Provide Bi-Weekly Opportunity report to Singapore MarComs, BPs and ISRs.- Follow-Up with respective ISR for unprocessed leads. Show less



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative – Email Support

  • May 2010 - Nov 2010

  - Provide Customer Support for a Telecommunication Company by responding to email inquiry or concerns. - Provide assistance to my colleagues as one of the team’s SME. - Do fast quality check of my team’s email based on the quality checklist provided by the client before sending to the customers. - Provide Customer Support for a Telecommunication Company by responding to email inquiry or concerns. - Provide assistance to my colleagues as one of the team’s SME. - Do fast quality check of my team’s email based on the quality checklist provided by the client before sending to the customers.



Golden Suntec Solutions Incorporated

• Data Processor

  • Jul 2008 - Sep 2009

  - Check the quality of the System/Software created by the company. - Analyze the cause of an error and suggest possible solutions to resolve the error. - Check the functionality of the System/Software according to the required specifications given by the client - Create reports for the errors encountered during the checking process. - Provide assistance to the users of the system. - Check the quality of the System/Software created by the company. - Analyze the cause of an error and suggest possible solutions to resolve the error. - Check the functionality of the System/Software according to the required specifications given by the client - Create reports for the errors encountered during the checking process. - Provide assistance to the users of the system.



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Sep 2007 - Mar 2008

  - Provide Customer Service by troubleshooting Notebook Computers over the phone. - Resolve hardware issues, network issues and basic computer issues with appropriate tools and documentations. - Provide Customer Service by troubleshooting Notebook Computers over the phone. - Resolve hardware issues, network issues and basic computer issues with appropriate tools and documentations.



SPi Technologies

• Senior Data Technician

  • Apr 2007 - Aug 2007

  - Responsible for creating daily reports.- Manage the work force and workflow at the same time able to join the production team and produce a quality file.- Update the group according to the clients' instructions.- Join in project decision making and planning for the improvement of product quality and team efficiency.

• Data Technician

  • Jun 2005 - Apr 2007

  - Responsible for debugging and converting tagged data into a more accurate xml file.- Manage the Status Report of every batch of work that comes in and out of the Company.- Provide an accurate report of Workloads of every Data Technicians.- Estimate the turnaround time of every work load.