Experience

Cititrends

• United States
• Retail
• 1 - 100 Employee

• Store Manager

  • Sep 2016 - Present

  Job Responsibilities Responsible for recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes. Maintains financial controls including shrink, payroll and other operating expenses. Maintaining proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control Monitor sales activities to ensure that customers receive satisfactory service. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Ensuring adherence of staff members to all Citi Trends, Inc. policies and procedures.



Fallas Stores

• United States
• Retail
• 1 - 100 Employee

• Store Manager

  • Mar 2016 - Jun 2016

  ― Oversaw daily operations of a retail apparel and houseware store in Amherst, NY. ― Hired, trained, and coached employees; evaluated staff performances. ― Implemented strategies to improve sales, customer service, and overall store quality. ― Coordinated activities involving payroll, scheduling, inventory, merchandising, and loss prevention. ― Ensured compliance with all store policies, regulations, and procedures. ― Implemented employee recognition and incentive-based programs. ― Oversaw daily operations of a retail apparel and houseware store in Amherst, NY. ― Hired, trained, and coached employees; evaluated staff performances. ― Implemented strategies to improve sales, customer service, and overall store quality. ― Coordinated activities involving payroll, scheduling, inventory, merchandising, and loss prevention. ― Ensured compliance with all store policies, regulations, and procedures. ― Implemented employee recognition and incentive-based programs.



Big Lots Stores

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Manager - Team Leader Service

  • Aug 2013 - Oct 2015

  Assistant Team Leader - Service 2013 to October 2015 Supervised day-to-day furniture operations within the Big Lots’ Essex Junction location. ― Held accountability for customer service; ensured that customer issues were addressed promptly. ― Established departmental goals and planned/scheduled daily store tasks. ― Oversaw payroll, cashiering, and recovery-related functions. ― Verified compliance with all store policies, regulations, and operational standards. ― Provided guidance and leadership to sales staff and floor associates. ― Initiated strategies to improve ad sets, signage, and merchandising presentations. ― Interviewed and selected new hires. ― Coordinated employee training activities. ― Evaluated staff performances and administered appropriate disciplinary actions. ― Opened and closed the store.



J C Penney

• Insurance
• 1 - 100 Employee

• Department Supervisor

  • 2006 - 2012

  Oversaw the Men's and Children's Departments of a store location in Sheridan, WY (2006-2010); managed the Home and Children’s Department of the Berlin, VT location (2010-2012). Initiated training activities and evaluated staff performances. Led and supported marketing and sales efforts.Ensured compliance with all store regulations, guidelines, and procedures. Addressed customer inquiries and concerns; verified that all customer needs were met. Supported shipment planning functions. Optimized allotted resources to improve “Speed of Checkout.” Championed strategies to meet all program goals. Recognized as first supervisor of the Berlin, VT J.C. Penney to accomplish the store’s credit application monthly goal in over 30 months.

• Stock Replenishment Team Member

  • 2002 - 2006

  Contributed to team efforts in stocking the floor of a new JC Penney flagship store (StoneBriar) in Frisco, Texas. Received merchandise and products from delivery trucks. Ensured that all products were distributed to the proper store departments. Selected to participate in a pilot overnight stocking program at a Frisco, TX location (2004-2006).

• Sales Associate / Merchandiser Assistant

  • 1994 - 2002

  Assisted the Department's Merchandiser with daily initiatives involving the JC Penney flagship store for Sports Memorabilia & Team Sports in Dallas, TX. Provided key support and recommendations for purchasing decisions.PREVIOUS ROLES:*Store Manager - Athletic Gear, Inc.*Manager Trainee - Broadway Department Store*Assistant Manager - Zales Jewelry*Department Head - Bealls Department Store