Evaluator I (Program & Project Assistant)

• Nov 2020 - Present

Working as Evaluator 1, I conduct a thorough evaluation of academic transcripts for pertinent evidence of prior learning to ascertain their alignment with graduation requirements. Additionally, I provide customer service engagement to internal and external stakeholders for student support. Identify problems, improvements, and errors and proactively and professionally raise these to the attention of appropriate management. Actively engage in and contribute to a culture of constant process improvement. Contribute daily to a collaborative, positive, and supportive work environment. Evaluate transcripts and other prior learning for application of credit to the degree plan. Interpret and apply articulation agreements and similar policies to individual situations. Participate in the creation of prior learning course equivalencies in order to support University systems. Complete workflow transactions, exercising limited independent judgment in the completion of these tasks. Provide customer service activities related to these tasks. Reviewing completed evaluations in support of Quality Control methods. Supporting new employee training plans. Participation in articulation-oriented team meetings to support the growing needs of articulation development with new catalog requirements. Other duties as assigned. Show less

911 Dispatcher

• Nov 2020 - Nov 2021

Assistant IDACS Coordinator / Team Leader

• Jan 2020 - Nov 2020

Achieved and maintained IDACS Coordinator Certification. Assistant IDACS Coordinator duties including the entry and maintenance (affirming, validations, purges, etc) of wanted persons and stolen/missing entries, Team Leader through mentoring, coaching, directing, and supporting of all Dispatchers on shift. Overseeing training of any new trainee while working on their shift. Projects, tasks, and assignments as designated by Director or Assistant Director of Communications. Performance of regular dispatcher job duties. Show less

911 Dispatcher

• Sep 2012 - Nov 2020

Maintained professional and accurate customer service skills with emergency personnel and the public. Active listening skills applied while conducting multi-level thinking and response protocols for information retrieved on emergency and non-emergency calls. Oral and written communication skills utilized to instruct callers and personnel in various scenarios. Operations completed in local, state, and national information systems. Exceeded training standards.

911 Dispatcher

• Feb 2012 - Sep 2012

Confinement Officer

• Jul 2011 - Feb 2012

Utilized the Objective Jail Classification protocol for Inmate Risk Assessment. Assistance was given for GED, Substance Abuse Management, Anger Management, and Family Skills courses. Security and jail operations systems were monitored with accurate logging of information related to those systems.