Kimberley Osmond

Service Delivery and Merchant Operations Manager at Zepto
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Contact Information
us****@****om
(386) 825-5501
Location
New Zealand, NZ
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Credentials

  • Jira Fundamentals Badge
    Atlassian
    Oct, 2022
    - Sep, 2024
  • Confluence Fundamentals Badge
    Atlassian
    Sep, 2022
    - Sep, 2024
  • Front End Development
    SheCodes
    Feb, 2022
    - Sep, 2024
  • Introduction to Coding
    SheCodes Workshops
    Nov, 2021
    - Sep, 2024
  • Digital Marketing
    StackSkills
    Aug, 2021
    - Sep, 2024
  • NSW Finalist – People Champion 2013
    Auscontact Association
    Nov, 2013
    - Sep, 2024
  • Customer Contact III and IV
    Real Institute Australia
  • Frontline Management IV
    Real Institute Australia

Experience

  • Zepto
    • Australia
    • Financial Services
    • 1 - 100 Employee
    • Service Delivery and Merchant Operations Manager
      • Jul 2023 - Present

    • Customer Success Manager
      • Mar 2022 - Jul 2023

  • Yotpo
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Customer Strategy Manager - APAC
      • Jan 2022 - Feb 2022
  • Marketplacer
    • Australia
    • Software Development
    • 1 - 100 Employee
    • Senior Customer Success Manager
      • Feb 2021 - Dec 2021
  • THE ICONIC
    • Australia
    • Retail
    • 700 & Above Employee
    • Marketplace Operations Team Lead (rescope Seller Experience Manager)
      • Feb 2019 - Feb 2021
  • Entertainment Group
    • Australia
    • Entertainment Providers
    • 1 - 100 Employee
    • Contact Center Operations Manager
      • Mar 2014 - Feb 2019
  • FlexiGroup Limited ("FXL")
    • Australia
    • Financial Services
    • 1 - 100 Employee
    • Call Quality, Compliance & Customer Advocacy Specialist
      • Jan 2013 - Feb 2014

    • Flexicare Claims Assesor
      • Aug 2010 - Jan 2013

    • Universal Agent
      • Mar 2009 - Aug 2010

  • MYER
    • Australia
    • Retail
    • 700 & Above Employee
    • Sales Assistant
      • Jul 2007 - Mar 2009

Community

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