Service Delivery Manager Infrastructure Services

• Oct 2015 - Present

Client Delivery Manger Workplace

• Jun 2013 - Sep 2015

Client Delivery Manager Workplace for a large outsourcing customer, accountable for Europe.Key contact for the “end to end” Workplace & End User Services. Responsible for customer specific and standard services, e.g. Field Service, Workplace Expert Support, Print Service and Citrix Service. This includes the SLA- and Finance Management to deliver Workplace Services.

Service Executive Service Centers Central Region

• Apr 2010 - Jun 2013

Head of the regional Service Centre organization.Setup & Management of the Service Centre organization for MSS in central region.Development of the regional Service Portfolio incl. Unit charging models and budget ownership for the relevant CR Accounts & Services. Service integration and Service delivery responsible for all implemented standard offerings like Wintel, Infrastructure Monitoring, LAN & WAN, Voice, SAP Basis and SAP HR Services.

Leader / Manager / Service Manager

• Feb 2003 - Mar 2010

CSC DBA&SAP Basis lead and regional staff manager for Central Europe, with 23 direct report employees in Germany and 4 functional report employees in Switzerland.- This SAP Basis & DBA teams supported Oracle databases for various clients of CSC in central region.Bombardier Transportation (BBT) Account Service Delivery Manager for SAP Basis & DBA Services. Responsible for Service Offshoring & Delivery Management with multinational Service teams:- DBA Service delivery with about 40 functional report employees from different countries (Canada, India, Sweden, Denmark, England, USA) supporting mainly Oracle and SQLServer databases.- SAP Basis Service delivery with about 20 functional report employees from different countries (Canada, India, Switzerland, Germany).

SAP Basis Administrator and Team Lead

• Oct 1999 - Feb 2003

SAP Basis Team lead in Mannheim.Attendance in SAP rollout project for BBT as SAP Basis Administrator and responsible for the ongoing SAP Basis support (Unix/Oracle). SAP Basis Team lead in Mannheim.Attendance in SAP rollout project for BBT as SAP Basis Administrator and responsible for the ongoing SAP Basis support (Unix/Oracle).

Programmer (RPG, ABAP) and SAP Basis Administrator

• Nov 1996 - Sep 1999

Attendance in SAP rollout project for Deutsche Amphibolin-Werke as SAP Basis Administrator and responsible for the ongoing SAP Basis support (AS/400, NT/Oracle).Programmer (RPG, ABAP). Attendance in SAP rollout project for Deutsche Amphibolin-Werke as SAP Basis Administrator and responsible for the ongoing SAP Basis support (AS/400, NT/Oracle).Programmer (RPG, ABAP).