General Manager

• Oct 2023 - Present

Royal Institute of British Architects @66 Portland Place Royal Institute of British Architects @66 Portland Place

Operations Manager

• Jul 2022 - Aug 2023

o Developed appealing contract catering offer, won new business through competitive tendering, and managed successful onboarding and mobilization.o Navigated and strengthened the team during a period of exponential growth in footfall and conversion rates, facilitating 2k transactions daily.o Created short-term strategies based on 10-year P&L, updated quarterly for effective deliverables.o Analysed daily operations, identified pinch points, and implemented cross-departmental processes for improved efficiency.o Effectively managed compliance with both in-house stakeholders and external service providers and partners. Show less

Retail Hospitality Manager

• Mar 2021 - Jul 2022

o Mobilised a multifaceted all day food and beverage operation within a corporate environment o Implemented a varied service style merging QSR and table service approach to effectively cater to a community of 3K workforce in year 1o Influenced Procurement of F&B, consumables and service partners to comply with wellness certification of the building and meet high sustainabilty standards and low carbon footprinto Worked with an external developer in delivering an integrated app based payment,ordering and loyalty solution to facilitate a customer base of over 15K daily users o Built and nourished strong relationships with the building community of service providers and end consumers Show less

Bakery Manager

• Sep 2019 - Dec 2020

o Lead a tea team of 13 in consistently delivering a friendly, engaged and efficient, community focused service o Effectively managed stores financial performance throughout pre and lockdown, adapted business model and retained newly acquired custom o Monitored and adapted production schedules and volumes on daily and weekly basis to support sustainable sales growth o Implemented launch of internal and external delivery platforms resulting in increased revenue stream o Facilitated internal and regional training and development needs o Fiscal responsibility of forecasting quarterly budgets, P&L and stock reports Show less

Teabar Operations Manager

• Sep 2018 - Jul 2019

o Overlooked food and beverage operations of the company spanning 11 sites and 3 formats in UK and Taiwan o Managed external supply chain of food and beverage in England and Scotland, improving consistency and profitability o Developed training material for new team members and improved induction process achieving low staff turnover and higher productivity and brand delivery to end consumer o Worked close with store delivery teams on new store openingso Defined ways of working and standard operations procedures Show less

Tea Bar Manager

• Oct 2016 - Oct 2018

o Implemented a new food and beverage concept within a well-established retail brando Developed a unique service style and set a bench mark for new sites transforming it from a pop up to a flagship permanent storeo Managed a team of 10 and coached them to strive for exceptional customer service and experience reflected in top 100 on TripAdvisor by end of year 1 and top 40 year 2o Achieved a 9% like for like growth of sales and a positive contribution of the venueo Helped in delivery and implementation of successes of the flagship store in all new stores Show less

Assistant Manager

• Jan 2016 - Oct 2016

o Managed breakfast and lunch service with 80 covers and dinner service of 150 covers with a high turnover rate o Delegated and set tasks for a team of 25 o Created daily, monthly and quarterly financial progress reports tracking sales and efficiency o Identified cost savings throughout the business and initiated methods to optimize outgoings o Successfully researched a chain of new suppliers and negotiated better supply terms, conditions and prices for the company o Designed and implemented short term marketing strategy resulting in a 3% revenue increase o Liaised with Operations manager and created a booking policy adopted across the 3 branches o Efficiently dealt with day to day booking operations and secured group reservations and exclusive hires o Created weekly work rosters for the team, taking into consideration nearby events and occasions (proximity to Royal Festival Hall) o Handled daily cashing up, weekly banking and wages accurately and efficiently o Optimized POS system across the company for better tracking of stock and sales’ peak times and was appointed IT and POS troubleshooting manager Show less

Head Bartender

• Mar 2015 - Dec 2015

- Created and served cocktails to the highest trade standards which became permanent features of the cocktail menu - Gained exceptional product knowledge working with a wine card totalling 550 bins of wines and 150 bins of champagnes - Managed phone reservations and dealt with special occasions requests resulting in an overall outstanding front of house guest experience - Responsible for wine and spirit stock control and involved in weekly ordering and forecast of sales for the following month - Ensured that health and safety standards were met to the highest possible standard Show less

Waiter

• Mar 2014 - Mar 2015

- Prepared and served barista coffee, cocktails, drinks and food - Carved meat in front of guests and performed silver service, encouraging guests to select from a wider range of products resulting in a doubling of sales - Engaged in active sales technique of their renowned wine shop with a range of 600 wine bins - Influenced the content of promotions as well as daily, weekly and seasonal menus - Independently ran wine and champagne tastings and workshops covering distinct Slovenian and French regions - Promoted to shift leader for events and concerts counting up to 300 visitors Show less

Waiter

• Dec 2011 - Mar 2014

Service in an Al'aCarte restaurant, looking after VIP guests, sitting plans, reservations, keeping stock, train new employees Service in an Al'aCarte restaurant, looking after VIP guests, sitting plans, reservations, keeping stock, train new employees

Assistant Waiter

• May 2013 - Sep 2013

Food runner, Service set up, service Food runner, Service set up, service

Trainee

• May 2011 - Jun 2011