Klaudia Servaas
Senior Revenue Operations Associate at Nethone- Claim this Profile
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Bio
Paulina Ciuba
I had the pleasure to work with Klaudia, together we managed to achieve project goals, her determination and focus allowed us to face all the challenges. I can also describe her as a good colleague - always eager to help :)
Paulina Ciuba
I had the pleasure to work with Klaudia, together we managed to achieve project goals, her determination and focus allowed us to face all the challenges. I can also describe her as a good colleague - always eager to help :)
Paulina Ciuba
I had the pleasure to work with Klaudia, together we managed to achieve project goals, her determination and focus allowed us to face all the challenges. I can also describe her as a good colleague - always eager to help :)
Paulina Ciuba
I had the pleasure to work with Klaudia, together we managed to achieve project goals, her determination and focus allowed us to face all the challenges. I can also describe her as a good colleague - always eager to help :)
Credentials
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CAE Certificate in English
Cambridge Assessment -
Goethe Institut Zertifikat C1 (german)
Goethe-Institut e.V.
Experience
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Nethone
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Poland
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Revenue Operations Associate
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Jan 2023 - Present
- Co-creation of long-term Business Intelligence development strategy - Defining quarterly Business Intelligence development roadmap - Managing the Business Intelligence Unit within Revenue Operations Team - Leading the process of building the entirely new Investor Reporting Framework (for Advent International) upon acquisition by French-based payment technology provider- MangoPay (results reported to the C-level)
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Revenue Operations Associate
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Sep 2022 - Present
- Created the interactive model that based on the current pipeline state, data trends, conversions and sales cycles forecasts the Monthly Recurring Revenue and its development over time. - Assisted in reporting and operationalizing key performance metrics, reporting tools and dashboards to help drive insights and action. - Took an active part in the establishment of Business Intelligence Unit through the participation in the Revenue Operations Analyst recruitment process.
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Revenue Operations Analyst, RevOps Team
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Nov 2021 - Sep 2022
Responsible for: - Full funnel analytics: design & creation of new metrics and reports, performance monitoring dashboards for Sales and Customer Success Teams, KPIs calculations & conceptualization- Sealing various processes to improve the data quality and information flow across Commercial Teams- The preparation of investor reports and analysis for the series B financing round - The cooperation with an external Salesforce consultancy agency to deliver Business Systems development projects in a timely manner (preparation of project requirements, testing & feedback loops after several iterations, ensuring business needs are met)- The development of Customer Success CRM from scratch (Totango)
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Hilti Nederland BV
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Netherlands
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Wholesale Building Materials
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200 - 300 Employee
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Student Consultant, CEMS International Business Project
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Feb 2021 - Jul 2021
- helped Hilti increase its visibility of specific product groups by developing an Excel Model which generates multiple quantitative insights on Hilti's products and existing customers thanks to two dashboards (strategic and operational) - came up with methodologies and computed several new KPIs such as uncaptured potential, market share, engagement level - enriched the Excel Model by providing qualitative insights gathered from 12 customer interviews - helped Hilti increase its visibility of specific product groups by developing an Excel Model which generates multiple quantitative insights on Hilti's products and existing customers thanks to two dashboards (strategic and operational) - came up with methodologies and computed several new KPIs such as uncaptured potential, market share, engagement level - enriched the Excel Model by providing qualitative insights gathered from 12 customer interviews
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KPMG Poland
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Poland
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Business Consulting and Services
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700 & Above Employee
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Financial Services Audit Intern
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Jan 2019 - Mar 2019
- reviewed financial statements of investment funds - examined and analyzed records, reports, operating practices and documentations of financial institutions in order to spot inefficiencies, instances of misuse and to ensure that procedures, policies and regulations are correctly followed and adhered to - documented internal processes during an audit, detailled all conclusions after an investigation - reviewed financial statements of investment funds - examined and analyzed records, reports, operating practices and documentations of financial institutions in order to spot inefficiencies, instances of misuse and to ensure that procedures, policies and regulations are correctly followed and adhered to - documented internal processes during an audit, detailled all conclusions after an investigation
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Education
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2020 - 2021
Rotterdam School of Management, Erasmus University
Student of CEMS MIM, Master in International Management -
2019 - 2021
SGH Warsaw School of Economics
Master's degree, E-Business with specialization in online marketing -
2018 - 2019
Singapore Management University
bilateral agreement -
2016 - 2019
SGH Warsaw School of Economics
Bachelor's degree, Finance and Accounting with specialisation in International Financial Markets
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