Klaudia Schön

Customer Support Area Leader at Deviniti at Deviniti
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Contact Information
us****@****om
(386) 825-5501
Location
Wroclaw Metropolitan Area, PL
Languages
  • polski Native or bilingual proficiency
  • angielski Limited working proficiency
  • niemiecki Elementary proficiency
Skills

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Credentials

  • ITIL Foundation Level
    PeopleCert
    Oct, 2021
    - Nov, 2024
  • Podstawy języka SQL (8h) w ramach konferencji Test Camp 20017
    testuj.pl
    Sep, 2017
    - Nov, 2024
  • ISTQB Foundation Level
    ISTQB - International Software Testing Qualifications Board
    Mar, 2017
    - Nov, 2024
  • Atlassian Certified Jira Administrator for Cloud (ACP-JCA / ACP-120)
    Atlassian
    Sep, 2021
    - Nov, 2024
  • Atlassian Certified in Managing Jira Cloud Projects (ACP-MJCP / ACP-620)
    Atlassian
    Jul, 2021
    - Nov, 2024
  • Atlassian Certified in Jira Administration for Data Center and Server (ACP-JA / ACP-100)
    Atlassian
    Mar, 2019
    - Nov, 2024
  • Configuring and Troubleshooting Permissions in Jira (ASB-153)
    Atlassian
    Mar, 2021
    - Nov, 2024
  • Atlassian Certified in Jira Project Administration for Data Center and Server (ACP-600)
    Atlassian
    Nov, 2020
    - Nov, 2024

Experience

  • Deviniti
    • Poland
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Customer Support Area Leader at Deviniti
      • Dec 2018 - Present

      - supporting customers within Jira apps provided by Deviniti and Hexygen, and Atlassian toolset itself- verifying discrepancies reported by customers- a collaboration with Development Teams in order to ensure high quality of service - advising the customers on how to accomplish their use cases using Deviniti/Hexygen products- conducting meetings with customers (demonstrations and Q&A sessions, troubleshooting meetings with developers assistance)- writing Knowledge Base articlesAs a team leader:- coordinating the support team (7 people)- taking care of the highest quality of service provided by the team- participating in the recruitment process and then, onboarding newly hired people to the team- taking care of personal growth of team members Show less

    • Test and Support Engineer
      • Feb 2018 - Dec 2018

  • Test IO
    • United States
    • Information Technology & Services
    • 300 - 400 Employee
    • Manual Tester
      • Mar 2017 - May 2018

      Remote job: - reporting bugs on the websites - creating test cases Remote job: - reporting bugs on the websites - creating test cases

  • Ceneo.pl
    • Poland
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Content Development Specialist
      • May 2015 - Jan 2018

      Updating and content developing of products' card of Ceneo.pl - integrating of XML data to catalog - working with data and creating connections with database via dedicated CMS system and MS Excel - preparing product information (technical specification, description, photos) and sharing on the website - reporting to clients and doing the other assigned tasks - as a manufacturer support

    • Internship at Finances and Shop Process Department
      • Feb 2015 - Apr 2015

      - data validation of shops joined to the service regarding specific requirements- service of Loyalty Program, CRM systems, and contacting clients via OTRS

  • testuj.pl
    • Poland
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Trainee
      • Apr 2017 - Jul 2017

      Remote practises: - reporting bugs to bugtracker - creating test scenarios - creating and developing test cases - creating test plans Remote practises: - reporting bugs to bugtracker - creating test scenarios - creating and developing test cases - creating test plans

  • EXACT SYSTEMS GROUP
    • Poland
    • Automotive
    • 400 - 500 Employee
    • Quality Control Specialist
      • Apr 2014 - Jan 2015

      Part-time job consisting in control of products' quality for companies: - LG Electronics, - LG Chem, - Dong Yang, - Ds Smith - Electrolux Part-time job consisting in control of products' quality for companies: - LG Electronics, - LG Chem, - Dong Yang, - Ds Smith - Electrolux

Education

  • Politechnika Wrocławska
    Engineer's degree, Biotechnology
    2010 - 2014
  • Uniwersytet Ekonomiczny we Wrocławiu (daw. Akademia Ekonomiczna im. Oskara Langego we Wrocławiu)
    Master's degree, Production Engineering and Management
    2014 - 2015

Community

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