Klaudia Puch
Junior Project Manager at Freeport Metrics- Claim this Profile
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polski Native or bilingual proficiency
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angielski Full professional proficiency
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niemiecki Limited working proficiency
Topline Score
Bio
Zuzanna Ostojska
I had a chance to work with Klaudia for a few years at Growbots, as her direct manager. She was always putting a lot of effort into supporting our customers and making sure they achieve the desired results. Klaudia also had a chance to work on multiple cross-functional projects and she showed a strong ability to build sustainable relationships with all the stakeholders. She always put a lot of effort into her work to deliver the best possible outcomes. Besides that, she was a great addition to the team - always positive with a can-do attitude, energetic and humble. I really hope we will work together again in the future!
Jakub Wanat
Working with Klaudia was one of the highlights of my whole career. The amount of diligence and thoughtfulness she brought to her role on a daily basis was amazing. She's also one of the most empathetic people, cherishing relationships with both senior stakeholders and her team in a meaningful way. She always put the customer first and had a "first fully understand, only then resolve" approach to creating/adjusting processes. The output of her work was always of great quality, she's a real swiss army knife, very good at balancing business and customer needs. It was a pleasure to work with Klaudia and I'm hoping to have a chance to work with her again asap :)
Zuzanna Ostojska
I had a chance to work with Klaudia for a few years at Growbots, as her direct manager. She was always putting a lot of effort into supporting our customers and making sure they achieve the desired results. Klaudia also had a chance to work on multiple cross-functional projects and she showed a strong ability to build sustainable relationships with all the stakeholders. She always put a lot of effort into her work to deliver the best possible outcomes. Besides that, she was a great addition to the team - always positive with a can-do attitude, energetic and humble. I really hope we will work together again in the future!
Jakub Wanat
Working with Klaudia was one of the highlights of my whole career. The amount of diligence and thoughtfulness she brought to her role on a daily basis was amazing. She's also one of the most empathetic people, cherishing relationships with both senior stakeholders and her team in a meaningful way. She always put the customer first and had a "first fully understand, only then resolve" approach to creating/adjusting processes. The output of her work was always of great quality, she's a real swiss army knife, very good at balancing business and customer needs. It was a pleasure to work with Klaudia and I'm hoping to have a chance to work with her again asap :)
Zuzanna Ostojska
I had a chance to work with Klaudia for a few years at Growbots, as her direct manager. She was always putting a lot of effort into supporting our customers and making sure they achieve the desired results. Klaudia also had a chance to work on multiple cross-functional projects and she showed a strong ability to build sustainable relationships with all the stakeholders. She always put a lot of effort into her work to deliver the best possible outcomes. Besides that, she was a great addition to the team - always positive with a can-do attitude, energetic and humble. I really hope we will work together again in the future!
Jakub Wanat
Working with Klaudia was one of the highlights of my whole career. The amount of diligence and thoughtfulness she brought to her role on a daily basis was amazing. She's also one of the most empathetic people, cherishing relationships with both senior stakeholders and her team in a meaningful way. She always put the customer first and had a "first fully understand, only then resolve" approach to creating/adjusting processes. The output of her work was always of great quality, she's a real swiss army knife, very good at balancing business and customer needs. It was a pleasure to work with Klaudia and I'm hoping to have a chance to work with her again asap :)
Zuzanna Ostojska
I had a chance to work with Klaudia for a few years at Growbots, as her direct manager. She was always putting a lot of effort into supporting our customers and making sure they achieve the desired results. Klaudia also had a chance to work on multiple cross-functional projects and she showed a strong ability to build sustainable relationships with all the stakeholders. She always put a lot of effort into her work to deliver the best possible outcomes. Besides that, she was a great addition to the team - always positive with a can-do attitude, energetic and humble. I really hope we will work together again in the future!
Jakub Wanat
Working with Klaudia was one of the highlights of my whole career. The amount of diligence and thoughtfulness she brought to her role on a daily basis was amazing. She's also one of the most empathetic people, cherishing relationships with both senior stakeholders and her team in a meaningful way. She always put the customer first and had a "first fully understand, only then resolve" approach to creating/adjusting processes. The output of her work was always of great quality, she's a real swiss army knife, very good at balancing business and customer needs. It was a pleasure to work with Klaudia and I'm hoping to have a chance to work with her again asap :)
Credentials
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Google Project Management Certificate
CourseraMay, 2022- Nov, 2024 -
Google Project Management Certificate, Coursera, 2022
GoogleMay, 2022- Nov, 2024
Experience
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Freeport Metrics
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Junior Project Manager
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Sep 2022 - Present
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Growbots
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Poland
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Technology, Information and Internet
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1 - 100 Employee
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Strategy Consulting Team Lead
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Aug 2020 - Nov 2021
Managing daily work of 5 people; coaching them in the area of customer success practice and career mentoring; organizing retrospective, planning, and project status meetings; developing a new onboarding process for our clients and monitoring its implementation; coordinating the onboarding process for newbies in the team.
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Senior Customer Success Manager
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Sep 2019 - Aug 2020
Developing new processes and strategies for the Customer Success Team; taking full ownership over the process aiming at churn reduction; redesigning the process for conducting Quarterly Business Reviews with our customers; building reports and dashboards in Salesforce; negotiating contracts with customers; interviewing candidates applying for customer success and customer support roles.
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Customer Success Manager
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Feb 2018 - Sep 2019
Managing a portfolio of around 80 customers, developing successful outbound strategies for them on a daily basis, conducting strategy and support video calls with international customers, performing customer behavior data analysis and delivering reports to the team, cooperating with the product team on implementing changes based on the customers’ feedback, writing educational materials about our app and outbound sales.
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Viacom
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United States
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Entertainment
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700 & Above Employee
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Finance Intern
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Mar 2017 - Sep 2017
Delivering accounting and tax analysis and supporting finance team in day-to-day activities, assisting employees in travel & expenses calculations, managing the operations of bilateral agreements, contacting major business partners. Delivering accounting and tax analysis and supporting finance team in day-to-day activities, assisting employees in travel & expenses calculations, managing the operations of bilateral agreements, contacting major business partners.
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ING Poland
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Poland
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Banking
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700 & Above Employee
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Junior Advisor for Corporate Client
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Jul 2016 - Dec 2016
Complex customer service, active sales of banking products, running informational and sales meetings, preparing materials necessary for the credit process, monitoring clients’ financial and economic situation. Complex customer service, active sales of banking products, running informational and sales meetings, preparing materials necessary for the credit process, monitoring clients’ financial and economic situation.
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Citi
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United States
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Financial Services
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700 & Above Employee
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Participant of the Summer Internship Program
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Jul 2015 - Sep 2015
Internship at Mobile Sales Department - organizing the work of Universal Bankers team, arranging sales support, negotiating terms and conditions with partners, preparing presentations for official meetings, discussing banking innovations, team working on up-to-date issues within the department. Internship at Mobile Sales Department - organizing the work of Universal Bankers team, arranging sales support, negotiating terms and conditions with partners, preparing presentations for official meetings, discussing banking innovations, team working on up-to-date issues within the department.
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Education
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2016 - 2018
SGH Warsaw School of Economics
Master's degree, Finance and Accounting -
2017 - 2018
FEUC - Faculdade de Economia da Universidade de Coimbra
Master's degree, Business and Administtration -
2015 - 2016
Universität zu Köln
Bachelor of Business Administration (B.B.A.) -
2013 - 2016
SGH Warsaw School of Economics
Bachelor's degree, Finance and Accounting
Community
