Klaudia Ogrodnik
Business support specialist at Kainos- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Professional working proficiency
-
French Native or bilingual proficiency
-
German Elementary proficiency
-
Polish Native or bilingual proficiency
Topline Score
Bio
Credentials
-
Excel with LinkedIn Recruiter Assessment
LinkedInMar, 2022- Nov, 2024 -
Tech Recruitment Certified Professional
DevSkillerMar, 2022- Nov, 2024
Experience
-
Kainos
-
United Kingdom
-
IT Services and IT Consulting
-
700 & Above Employee
-
Business support specialist
-
Jan 2022 - Present
Supporting in-house global recruitment processes for product consultants and managerial positions in digital services by: >> facilitating the movement of candidates through the recruitment process >> ensuring best in class candidate experience & flawless cooperation with stakeholders >> compiling accurate reports, analyzing recruitment trends and providing administrative support to hiring managers and recruiters >> identifying and addressing blockers or escalations around scheduling to avoid negative impact on time to hire >> proficiently using in-house tooling, ATS platform (Workday), MS office & Adobe tools maximizing the usage aligned with work smart strategy Show less
-
-
-
Cognizant
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Sr Quality Specialist with French
-
Aug 2021 - Jan 2022
Data validation following project-specific complex procedures, policies and workflows. Investigating clients' requests through web research and dedicated internal app. Daily contact via phone and e-mail with French speaking clients. Data validation following project-specific complex procedures, policies and workflows. Investigating clients' requests through web research and dedicated internal app. Daily contact via phone and e-mail with French speaking clients.
-
-
-
Amazon
-
United States
-
Software Development
-
700 & Above Employee
-
Sr Compliance Associate - Export
-
Sep 2018 - Jul 2021
Performing quality audit to ensure export compliance on Amazon catalog. Creating knowledge database and explanatory notes to export regulations and internal processes. Identifying & addressing issues and potential improvement ideas. Providing expertise on export eligibility. +1 yrs experience as independent interviewer for Compliance roles for graduate and junior positions, following behavioral questions, participating in CV review, prebriefs and debriefs, providing feedback. Performing quality audit to ensure export compliance on Amazon catalog. Creating knowledge database and explanatory notes to export regulations and internal processes. Identifying & addressing issues and potential improvement ideas. Providing expertise on export eligibility. +1 yrs experience as independent interviewer for Compliance roles for graduate and junior positions, following behavioral questions, participating in CV review, prebriefs and debriefs, providing feedback.
-
-
-
SWAROVSKI
-
Switzerland
-
Retail Luxury Goods and Jewelry
-
700 & Above Employee
-
Senior Customer Service Representative with French & English
-
Apr 2018 - Aug 2018
Participating in a 3-months process transition in Lichtenstein Supporting customers in all their inquiries and building up trustful and long-term customer relationships Independently managing the order process from initial inquiry to completed delivery of product; preparing quotes, entering orders and arranging shipments Coordinating the timely delivery of the products to the customers Checking customer credit accounts Supporting and advising customers on the whole product range, the stock situation, possibilities of various products incl. customized products, special motives, product applications, novelties etc. Handling customer complaints and other problems, ensure those are solved rapidly in an efficient and professional manner to satisfy the customer Supporting the sales representatives in the markets in a service- and solution- oriented manner Cooperating and communicating effectively with other departments regarding topics such as information needed for new products, customer needs, expectations, special production requests, strategies and follow-up actions Actively contributing to the ongoing optimization of service processes Ensuring the administrative handling of returned goods Show less
-
-
-
Adar
-
Poland
-
Truck Transportation
-
1 - 100 Employee
-
Junior Coordinator Specialist
-
Feb 2017 - Mar 2018
Building trustful relationships with B2B French speaking clients. Monitoring and reporting driver issues such as accidents, police control. Handling customer complaints and investigating delivery issues such as late or lost deliveries. Supporting drivers with language skills - French & English. Building trustful relationships with B2B French speaking clients. Monitoring and reporting driver issues such as accidents, police control. Handling customer complaints and investigating delivery issues such as late or lost deliveries. Supporting drivers with language skills - French & English.
-
-
-
ODDK Sp. z o.o.
-
1 - 100 Employee
-
Litterature Sale Specialist
-
Jan 2015 - Apr 2015
Building and maintaining client relationships. Offer and invoice preparation. Price negotiation. Building and maintaining client relationships. Offer and invoice preparation. Price negotiation.
-
-
Education
-
2017 - 2022
Uniwersytet SWPS
Master's degree, Psychology -
2013 - 2014
Lycée Léonard de Vinci à Montaigu, France
High School, Literary class -
2015 - 2016
Université de Strasbourg
Licence, Language Sciences -
2022 - 2023
Gdański Uniwersytet Medyczny (Medical University of Gdańsk)
Postgraduate Degree, Clinical Psychology
Community
