Data Integration Analyst - Consultant

• Oct 2019 - Present

•Communicate with the client to analyze business requirements and translate them to specifications before development. •End-to-end process from analyzing client's requirements to development, functional testing, deployment, and support. •Responsible for planning, development, and maintenance of the map. •Provide weekly reports to clients. •Communicate with the client to analyze business requirements and translate them to specifications before development. •End-to-end process from analyzing client's requirements to development, functional testing, deployment, and support. •Responsible for planning, development, and maintenance of the map. •Provide weekly reports to clients.

Technical Integration Analyst

• Oct 2019 - Present

EDI Software Engineer

• Mar 2018 - Sep 2019

• Develops and builds EDI specifications and maps (inbound and outbound) based on the required document, structures, and specifications from clients. • Applies changes or enhancements to EDI map data translation process or map logic. • Does paper mapping to define map rules based on clients' requirements. • Prepares test data and performs unit testing to ensure deliverables are defect free. • Communicates overall status of map development / changes to development leads and changes in map status to other interface parties (i.e. Lead Analysts, Functional Testers, and Integrators).

• I.T. Analyst - OTP3

• Nov 2016 - Mar 2018

• Providing 1st line technical support for all IT functions for McDonalds • Troubleshoots issue via phone hardware, software and network operating problems and involves technical resources to ensure resolution. • Maintain and support systems, workstations, Cashless Devices, registers, Back Office Server, POS System, Sever Installation, Printers, Network Connectivity, User ID and Password, Hardware and Software issues. • Respond to user service requests, resolve trouble Tickets and escalate to the correct group if needed. • Remotely analyzes, troubleshoots and implements repair solutions for any in-scope software or hardware issues. • Recommends system or process improvements, including procedures, training and enhanced documentation. • Receives and prioritizes issues and forwards using appropriate escalation procedures. • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurate. ATOS Information Technology Inc.

Service Desk Analyst

• Jul 2015 - Nov 2016

Company: STEFANINI IT Outsourcing & Software Application Development •Providing 1st line technical support to customers- taking inquiries by phone and email. •Responds to end-user problems based on guidance from KB (Knowledge Base) •Support Microsoft Windows and common applications; Microsoft Office Suite, Outlook etc. •Maintain and support systems, Hardware, software, Printers and user Credentials. •Ensure issues are correctly routed to appropriate support groups if needed •Log customer issue in the Ticketing System (CA Service Desk Manager) with utmost quality and precision.