Cyber Security Engineer

• May 2022 - Present

Senior System Engineer

• Jul 2017 - May 2022

Petty Officer First Class

• Jul 2009 - Sep 2017

Oversaw shipboard network and communication abilities which included: - Administration of several classified and unclassified networks with over 300 assets between two organizations. - Coordinating annual information assurance training for an estimated 280 personnel. - Periodic preventative maintenance on both servers and workstations. - Directed teams of up to five personnel to manage IT support tickets, large-scale tech refreshes or updates, and network implementation. - Enchanced trouble-shooting skills and critical-thinking abilities for peers and subordinates. Intel Brief writer for top Naval Officers. - Worked in concert with a small team to compile various points of information for top military leadership. - Routinely engaged with various points of contacts across the organization. - Streamlined the process to cut the workload by a third, saving several man-hours per day in the process. Show less

Customer Service Representative

• Jul 2008 - Dec 2008

(Seasonal position; Jul-Aug 2008, and Nov-Dec 2008) - Assisted college students in finding the proper books for their class. - Help inventory and manage supplies. (Seasonal position; Jul-Aug 2008, and Nov-Dec 2008) - Assisted college students in finding the proper books for their class. - Help inventory and manage supplies.

Assistant Manager

• May 2006 - Dec 2008

-Led a team of customer service representatives at a fast-pace location -Coached and mentored team members to enhance their sales skills, critical-thinking abilities to meet goals, and language-learning comprehension (as applicable to the industry) as many employees were college students of various nationalities. -Cultivated an efficient work environment by completing managerial tasks, such as, conflict resolution, counseling, training, and implementing incentive strategies to increase performance. Show less