Experience

THE BRAINERY CODE

• Singapore
• Education Management
• 1 - 100 Employee

• Marketing and Operations Associate

  • Jun 2022 - Present



WR!TERS @ WORK Enrichment

• Singapore

• Assistant Client Service Manager

  • Oct 2016 - May 2022

  Customer Service: - Attend to all walk-in potential customers/existing parents/phone calls - Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination and suspension of courses by existing students - Support teachers in photocopying and preparing of materials - Maintain the sale of items and petty cash - Collection of course fees, issuance of receipts - Assist in maintaining the basic cleanliness of the Centre - Carry out ad-hoc responsibilities from time to time (Packing lunch for teachers) - Tabulate data with Microsoft Office (Word, Powerpoint and Excel) Promoted to Assistant Client Service Manager (From 2020) - Suggest and started up multiple new Standard Operating Procedure (SOP) to streamline processes - Stock check and ordering of supplies from vendors - Monitor and tabulate centre’s performance closely - Contacting parents that expressed intention to withdraw to offer alternatives and solutions, in order to lower withdrawal rate - Provide training to new employees Marketing team - Graphic Designer (2016 to 2019) - Created and designed visual concepts by using Adobe Photoshop to inform and captivate consumers for various events (Annual in-house writing competition, seasonal student writing feature, centre notices, result announcements, holiday programmes flyer etc.) - Assisted curriculum director by editing images for curriculum usage Show less



Resorts World Sentosa

• Hospitality
• 700 & Above Employee

• Retail Sales Associate

  • Dec 2012 - Sep 2016