Kyle Overacker
Regional Director Of Operations at Ridgemont Hospitality- Claim this Profile
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Bio
Tracy G.
Kyle and I worked together at the Embassy Suites Hotel Walnut Creek. I have had the opportunity to observe Kyle's professional skills as well as interpersonal style. His work ethic and leadership skills were exemplary. As the Hotel's Front Office Manager Kyle was consistently pleasant, and handled the most difficult guest service challenges with professionalism and tact. Kyle lead his team with a deep passion and knowledge of the industry and would accept assignments with enthusiasm and dedication. As Director of Sales I could count on Kyle and his team to deliver the best guest experience to all of our clients while managing the desk with efficiency. I would highly recommend Kyle and welcome the opportunity to work with him again.
Shahid Ali
Kyle worked with us as our FOM at the Embassy Suites Hotel in Walnut Creek, Ca. He was also our hotel's Manager On Duty every weekend. He oversaw the Front Office and the Valet Dept Operations, as well as a participant in our weekly Revenue Management Meetings. Kyle was very professional in all his dealings the his team, the hotel staff and guests. He performed all his duties in an exemplary manner, and his customer service skills set the bar for all of us. I could always count on Kyle's dedication, calm manner and friendly demeanor to handle all aspects of the operations. His follow up was commendable, and was a key contributor to our hotel's success.
Tracy G.
Kyle and I worked together at the Embassy Suites Hotel Walnut Creek. I have had the opportunity to observe Kyle's professional skills as well as interpersonal style. His work ethic and leadership skills were exemplary. As the Hotel's Front Office Manager Kyle was consistently pleasant, and handled the most difficult guest service challenges with professionalism and tact. Kyle lead his team with a deep passion and knowledge of the industry and would accept assignments with enthusiasm and dedication. As Director of Sales I could count on Kyle and his team to deliver the best guest experience to all of our clients while managing the desk with efficiency. I would highly recommend Kyle and welcome the opportunity to work with him again.
Shahid Ali
Kyle worked with us as our FOM at the Embassy Suites Hotel in Walnut Creek, Ca. He was also our hotel's Manager On Duty every weekend. He oversaw the Front Office and the Valet Dept Operations, as well as a participant in our weekly Revenue Management Meetings. Kyle was very professional in all his dealings the his team, the hotel staff and guests. He performed all his duties in an exemplary manner, and his customer service skills set the bar for all of us. I could always count on Kyle's dedication, calm manner and friendly demeanor to handle all aspects of the operations. His follow up was commendable, and was a key contributor to our hotel's success.
Tracy G.
Kyle and I worked together at the Embassy Suites Hotel Walnut Creek. I have had the opportunity to observe Kyle's professional skills as well as interpersonal style. His work ethic and leadership skills were exemplary. As the Hotel's Front Office Manager Kyle was consistently pleasant, and handled the most difficult guest service challenges with professionalism and tact. Kyle lead his team with a deep passion and knowledge of the industry and would accept assignments with enthusiasm and dedication. As Director of Sales I could count on Kyle and his team to deliver the best guest experience to all of our clients while managing the desk with efficiency. I would highly recommend Kyle and welcome the opportunity to work with him again.
Shahid Ali
Kyle worked with us as our FOM at the Embassy Suites Hotel in Walnut Creek, Ca. He was also our hotel's Manager On Duty every weekend. He oversaw the Front Office and the Valet Dept Operations, as well as a participant in our weekly Revenue Management Meetings. Kyle was very professional in all his dealings the his team, the hotel staff and guests. He performed all his duties in an exemplary manner, and his customer service skills set the bar for all of us. I could always count on Kyle's dedication, calm manner and friendly demeanor to handle all aspects of the operations. His follow up was commendable, and was a key contributor to our hotel's success.
Tracy G.
Kyle and I worked together at the Embassy Suites Hotel Walnut Creek. I have had the opportunity to observe Kyle's professional skills as well as interpersonal style. His work ethic and leadership skills were exemplary. As the Hotel's Front Office Manager Kyle was consistently pleasant, and handled the most difficult guest service challenges with professionalism and tact. Kyle lead his team with a deep passion and knowledge of the industry and would accept assignments with enthusiasm and dedication. As Director of Sales I could count on Kyle and his team to deliver the best guest experience to all of our clients while managing the desk with efficiency. I would highly recommend Kyle and welcome the opportunity to work with him again.
Shahid Ali
Kyle worked with us as our FOM at the Embassy Suites Hotel in Walnut Creek, Ca. He was also our hotel's Manager On Duty every weekend. He oversaw the Front Office and the Valet Dept Operations, as well as a participant in our weekly Revenue Management Meetings. Kyle was very professional in all his dealings the his team, the hotel staff and guests. He performed all his duties in an exemplary manner, and his customer service skills set the bar for all of us. I could always count on Kyle's dedication, calm manner and friendly demeanor to handle all aspects of the operations. His follow up was commendable, and was a key contributor to our hotel's success.
Experience
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Ridgemont Hospitality
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United States
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Hospitality
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1 - 100 Employee
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Regional Director Of Operations
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May 2020 - Present
Do what you love & love what you do!
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General Manager
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Dec 2019 - Dec 2020
Holiday Inn Express & Suites
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RB Hospitality Pte Ltd
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Singapore
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Hospitality
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1 - 100 Employee
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Assistant General Manager
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Dec 2014 - Dec 2019
Operations and Executive Team leader for 222 room full service hotel. Operations and Executive Team leader for 222 room full service hotel.
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Remington Hotels
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United States
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Hospitality
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100 - 200 Employee
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Front Office Manager
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Feb 2013 - Jan 2015
Guest Services and Operations leader for 249 room full service Embassy Suites. Guest Services and Operations leader for 249 room full service Embassy Suites.
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Interstate Hotel & Resorts, Now part of Aimbridge Hospitality
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United States
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Hospitality
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700 & Above Employee
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Manager on Duty (FOM)
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Mar 2012 - Feb 2013
Manager on Duty for 531 room full service Category 5 Starwood Hotel. Manager on Duty for 531 room full service Category 5 Starwood Hotel.
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Front Desk Manager
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Oct 2009 - Apr 2012
Joined as Front Office Supervisor, was quickly promoted to FOM. Worked through transition of flag change & renovation - from Radisson to Holiday Inn. Joined as Front Office Supervisor, was quickly promoted to FOM. Worked through transition of flag change & renovation - from Radisson to Holiday Inn.
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Extended Stay America
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United States
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Hospitality
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700 & Above Employee
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Guest Service Agent > AGM
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Jan 2007 - Sep 2009
Was initially hired as P/T Guest Service rep. but fell in love with hospitality and soon took on a F/T role while enrolled at Las Positas. After a year of growth and dedication in Dublin, I was promoted to help oversee 150-room Emeryville hotel as Assistant General Manager. Was initially hired as P/T Guest Service rep. but fell in love with hospitality and soon took on a F/T role while enrolled at Las Positas. After a year of growth and dedication in Dublin, I was promoted to help oversee 150-room Emeryville hotel as Assistant General Manager.
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Education
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2021 - 2023
Leadership Alameda
Graduate 2022, Public Administration -
2005 - 2007
Las Positas College
Business Administration, Psychology
Community
