Experience

Volunteers of America Western Washington

• United States
• Health and Human Services
• 100 - 200 Employee

• Digital Media & Design Specialist

  • Jul 2022 - Present



Novelty Hill-Januik Winery

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Event Staff

  • May 2022 - Present



Pro-Tec Athletics

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Marketing Manager & Graphic Design

  • Jul 2021 - Mar 2022

  · Achieved a substantial increase in open rates for email campaigns, elevating them from 14% upon joining to an average of 31%. Employed strategic analysis of click rates, click heat maps, and open rates to identify high-performing call-to-actions (CTAs), incorporating them into my design approach. · Demonstrated proactive market research expertise to meticulously plan and craft engaging social media posts and written content, aligning with current market trends. · Exhibited initiative by conducting an impromptu round of UX research on new product packaging, with a primary focus on optimizing the copy. As a result of my recommendation, the implemented changes significantly improved user comprehension and enhanced the perceived value of the product. Show less



A BETTER WAY MASSAGE, LLC

• United States
• Medical Practices

• UX Designer

  • May 2021 - May 2021

  · Performed comprehensive competitive market research to define industry benchmarks for featured offerings and gain valuable insights into ABWM's competitive advantages. · Conducted a thorough heuristic evaluation of ABWM's initial website, pinpointing pages with usability issues that would serve as key focal points for the subsequent redesign process. · Delivered revamped layouts for the Home, Our Practice, and Services pages to ABWM, enhancing the overall user experience and visual appeal. Show less



Artivore

• Remote

• UX/UI Designer

  • Feb 2021 - Mar 2021

  · Completed user interviews, heuristic evaluation on previous interface, competitive and market analysis, and usability testing to provide a viable strategy for start-up CEO. · Leveraged synthesized data in order to provide CEO with an updated version of target user persona. · Implemented and managed a Kanban scheduling system on Trello, ensuring timely completion of all deliverables. · Spearheaded the design team in prototyping both the desktop and mobile web versions, personally adapting the mobile layout from the desktop view. Show less



General Assembly

• United States
• Higher Education
• 700 & Above Employee

• UX Design Fellow

  • Dec 2020 - Mar 2021

  · Conducted comprehensive user research and produced prototypes in Figma across five different projects and industries for both web and iOS platforms. · Collaborated with other designers and stakeholders within 6 different teams. · Presented completed projects to peers and senior designers; breaking down the double diamond design process into a comprehensive presentation in order to showcase design thinking and design choices backed by a user centered approach. · Conducted comprehensive user research and produced prototypes in Figma across five different projects and industries for both web and iOS platforms. · Collaborated with other designers and stakeholders within 6 different teams. · Presented completed projects to peers and senior designers; breaking down the double diamond design process into a comprehensive presentation in order to showcase design thinking and design choices backed by a user centered approach.



USCutter

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2020 - Dec 2020

  · Demonstrated empathetic listening skills during 400+ customer calls, effectively employing diverse strategies to address and resolve their pain points. · Collaborated cross-functionally with various teams to resolve customer tickets, significantly enhancing overall customer satisfaction and garnering five positive reviews. · Demonstrated empathetic listening skills during 400+ customer calls, effectively employing diverse strategies to address and resolve their pain points. · Collaborated cross-functionally with various teams to resolve customer tickets, significantly enhancing overall customer satisfaction and garnering five positive reviews.



A BETTER WAY MASSAGE, LLC

• United States
• Medical Practices

• Receptionist

  • Sep 2019 - Sep 2020

  · Orchestrated efficient front office operations, skillfully coordinating schedules to accommodate the preferences of both clients and therapists. · Assumed responsibility for creating a captivating brochure, successfully designing and finalizing it within a week's timeframe to enhance the company's visibility and reach. · Managed daily processing and receipt of payments from insurance providers, ensuring accurate and timely transactions. · Thoroughly assessed and confirmed client insurance coverage prior to their initial appointment, diligently maintaining comprehensive records of remaining benefits for the calendar year. Show less



Varsity Grill and Sports Bar

• United States
• Restaurants

• Waitress & Bartender

  • Jun 2019 - Sep 2019

  · Successfully handled opening and closing shifts, adeptly managing all responsibilities as the sole waitress on duty. · Demonstrated attentive listening skills to better understand customer preferences, catering to their needs and ensuring a delightful dining experience. · Promptly resolved customer concerns or issues, employing swift problem-solving abilities to address any instances of dissatisfaction. · Successfully handled opening and closing shifts, adeptly managing all responsibilities as the sole waitress on duty. · Demonstrated attentive listening skills to better understand customer preferences, catering to their needs and ensuring a delightful dining experience. · Promptly resolved customer concerns or issues, employing swift problem-solving abilities to address any instances of dissatisfaction.



Premium Retail Services

• United States
• Retail
• 700 & Above Employee

• Territory Manager

  • Nov 2017 - Feb 2018

  · Oversaw the presentation and arrangement of diverse product displays across seven Walmart locations in the Clarksville area, managing up to 20 brands simultaneously. · Collaborated with Walmart staff to streamline product availability, proactively assisting customers in locating their desired items through efficient stock gathering and front-facing of merchandise. · Cultivated strong relationships to facilitate negotiations for optimal shelf and display placement, maximizing revenue generation and enhancing customer exposure for the brands we represented. Show less



Independent Dispatch, Inc.

• United States
• Truck Transportation
• 1 - 100 Employee

• Document Imager

  • Jun 2015 - Mar 2017

  · Digitalized incoming orders from each of the three divisions within the company. · Performed thorough quality checks to validate and update automatically captured information before uploading scanned documents. · Assisted the intermodal department in developing and documenting a new railway schedule to optimize operations. · Digitalized incoming orders from each of the three divisions within the company. · Performed thorough quality checks to validate and update automatically captured information before uploading scanned documents. · Assisted the intermodal department in developing and documenting a new railway schedule to optimize operations.