Experience

Burnside Brewing Co.

• Canada
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Retail and Hospitality Manager

  • Nov 2021 - Present

  Dartmouth, Nova Scotia, Canada -Advanced to the position of retail and hospitality manager, and subsequently transitioned to head office to oversee the management of two taprooms. -Handpicked employees for the on-site management and day to day administration for the two locations based on their demonstrated skills and dedication, subsequently providing mentorship to support their growth and success. -Assumed full creative control over the interior design of a third location. Managed coordination with contractors and… Show more -Advanced to the position of retail and hospitality manager, and subsequently transitioned to head office to oversee the management of two taprooms. -Handpicked employees for the on-site management and day to day administration for the two locations based on their demonstrated skills and dedication, subsequently providing mentorship to support their growth and success. -Assumed full creative control over the interior design of a third location. Managed coordination with contractors and artists and selected/designed the space’s aesthetic and ambiance. -Fostered a positive and motivated work environment, promoting staff engagement and morale at all three locations. -Strategically directed the overarching vision for customer service excellence in all three taprooms. -Designed and executed a comprehensive customer service training program, ensuring successful implementation and adoption across the team. -Guided my retail teams through a comprehensive six month rebranding initiative following the acquisition of our company’s name by another entity. -Collaborated closely with colleagues and partnered with a marketing agency to actively contribute to the successful execution of the rebrand initiative. Show less



Spindrift Oak Manor/ Oak Manor by Burnside Brewing

• General Manager

  • Nov 2020 - Present

  Antigonish, Nova Scotia, Canada -Assumed full creative control over the interior design of a new build project, managing coordination with contractors, artists recruitment and the selection of the space’s aesthetic and ambiance. -Recruited, hired, trained, and mentored a team of over twenty employee, contributing to their professional growth, and fostering their advancement into higher positions within the company. -Fostered a positive and motivated work environment, promoting staff engagement and… Show more -Assumed full creative control over the interior design of a new build project, managing coordination with contractors, artists recruitment and the selection of the space’s aesthetic and ambiance. -Recruited, hired, trained, and mentored a team of over twenty employee, contributing to their professional growth, and fostering their advancement into higher positions within the company. -Fostered a positive and motivated work environment, promoting staff engagement and morale. -Performance management. -Oversaw all aspects of taproom operations, ensuring efficient and smooth daily functioning. -Developed and implemented customer service strategies to craft unparalleled experiences for patrons. -Develop and execute marketing and promotional events to attract and retain customers. -Handle customer inquiries, feedback, and concerns in a prompt and professional manner. -Executed comprehensive marketing strategies for the taproom, encompassing event sponsorship initiatives, community engagement, social media campaigns and media relations efforts. Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Sep 2015 - Aug 2020

  Dubai, United Arab Emirates -Maintained stringent inflight safety and security standards while consistently delivering the highest quality of customer service, exceeding Emirates Airlines' exacting standards. -Demonstrated an unwavering commitment to the highest level of customer service, ensuring passengers' comfort and satisfaction throughout their journey. -Collaborated closely with a diverse team to facilitate and manage all in-flight services, consistently delivering a world-class product that not only met but… Show more -Maintained stringent inflight safety and security standards while consistently delivering the highest quality of customer service, exceeding Emirates Airlines' exacting standards. -Demonstrated an unwavering commitment to the highest level of customer service, ensuring passengers' comfort and satisfaction throughout their journey. -Collaborated closely with a diverse team to facilitate and manage all in-flight services, consistently delivering a world-class product that not only met but exceeded customer expectations. -Demonstrated strong organizational capabilities and the ability to interact effectively with customers from culturally diverse backgrounds. - Effectively managed a wide range of passenger needs, always maintaining a calm and reassuring demeanor, particularly during medical and emergency situations. -Received consistent praise and excellent feedback from both line managers and senior management for consistently providing exceptional customer service and maintaining safety standards at the highest level. Show less



The Wooden Monkey

• Canada
• Restaurants
• 1 - 100 Employee

• Shift Manager - FOH

  • 2013 - 2015

  Canada -Recruitment and training of new employees and supervision and ongoing development of existing employees. -Handling of customer feedback and follow up on complaints. -Monitoring and managing alcohol and beverage inventory. -Ensuring the business complied with all food and beverage establishment laws. -Created and replaced the existing employee manual with a new, modern manual to better train and coach new employees.



Finbar's Irish Pub

• Canada
• Restaurants

• Shift Manager

  • Feb 2009 - Oct 2013

  Canada -Responsible for managing the front end operations of the pub on shift. -Proficiently oversaw customer feedback processes, adeptly addressing inquiries, concerns and complaints with a focus on resolution and maintaining customer satisfaction. -Managed the training and professional development of new team members, fostering their continuous learning and growth within the organization. -Offered valuable insight to business owners by monitoring customer trends, preferences and… Show more -Responsible for managing the front end operations of the pub on shift. -Proficiently oversaw customer feedback processes, adeptly addressing inquiries, concerns and complaints with a focus on resolution and maintaining customer satisfaction. -Managed the training and professional development of new team members, fostering their continuous learning and growth within the organization. -Offered valuable insight to business owners by monitoring customer trends, preferences and needs, enabling strategic adjustments in operating hours, staff allocation, and inventory management to optimize cost efficiency. -Leading the on-duty team during business hours to ensure a smooth and seamless operation. -Winner “Best Bartender, bronze” in the Coast food and beverage establishment awards, 2013. -Winner “Best Bartender, gold” in Coast food and beverage establishment awards, 2012. -Regularly exceeded sales targets and won incentive contests. Show less