Experience

Ikonnext Marketing & Assoc LLC

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Marketing Manager

  • Nov 2013 - Present

  • Consistently exceed goals in key metrics: profit, B2B sales, customer service, and operational measures by developing new business and marketing opportunities.• Ensure marketing materials and website contents are accurate, relevant, and consistent in terms of style, quality tone of voice, and optimize market awareness of company's services.• Strategically source leads and delivers information on prospects to sales agents, while training new merchant service agents on best practices.• Recommended new contact manager software system to enable more accurate management of sales leads and more efficient tracking throughout sales process.KEY ACCOMPLISHMENTS• Expanded market share through strategic sales initiatives and marketing leadership.• Developed high-performance team of sales agents, leading to 31% increase in productivity.



Rent-A-Center

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • May 2016 - Apr 2021

  Obtain new rental orders over the phone and on the sales floorProspect for new business by telemarketing and distributing print materialsComplete rental agreements as requiredMaintain the store in Rent Ready condition and keep coworkers informed of promotions and products • Assist in reviewing expired accounts and communicate with customers to promote timely paymentsMaintain accurate records of past due account activityComplete customer service calls in a timely manner as asManaged a staff of 5 employeesManaged daily operations, administrative duties, scheduling, and salesInterviewed, hired, trained, and supervised new team members and staff membersPerformed official money count every dayCoordinated schedules and assigned team members' shiftsEnsured consistent store productivity and metrics that increased sales and profitabilityConducted training sessionsDemonstrated excellent people skills in both client and employee relationships



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Sales Manager

  • Apr 2010 - Apr 2016

  Opened new Comcast location, held multiple eventsQuickly transitioned into the new role following the previous role as connections specialist and rapidly adapted to store procedure and in-house selling strategies.Coached and trained team members with operational and sales techniques to increase conversion rate and meet sales goals