Digital Product Manager

• Apr 2022 - Present

Specialist, Digitalisation & Analytics

• Mar 2020 - Apr 2022

Acted as liaison between business, sales, and IT teams to refine the product and incorporate features based on business demands. Attained the first insurer in Singapore to integrate with ‘Sign with Singpass’ through redesigned Distribution Point of Sales application remote signing process.Key initiatives• Co-led cross-functional COVID response team consisting of business, IT, compliance, legal, trainers to deliver industry first, remote signing solution with Sign with Singpass integration. Transforming traditional way of insurance sales, mitigating 70% impact on sales during the lockdown.• Distribution Sales Joint Field Work application – designed and implement a tracker application for agents to record new hiring mentoring criteria with an 87% adoption rate.• Drive a complete product development cycle from end to end. Deliver results and maximize business values through the waterfall/agile development cycle and track delivery process and KPI.• Secured 200% increase in Value of New Business (VoNB) from offshore sales through successful delivery of strategic projects.

Assistant Manager, Agency Business Solutions

• Mar 2018 - Mar 2020

Analyzed and troubleshoot deployment issues related to device configuration and application bugs. Designed and implemented process automation.

Executive, iMO Application Support

• Mar 2016 - Mar 2018

Responsible for providing level 1 and 2 support of Distribution Point of Sales application.

Sales Engineer

• Jun 2014 - Mar 2016

Responsible for defining and/or designing technical requirements and recommending appropriate technology solutions that support the achievement of sales goalsKey initiatives• Proactively scope the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommend solutions that optimize value for customers.• Coordinate closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.• Established tight business connections with strategic clients and industry partners to drive business goals.• Assisted customers and partners through hands-on technical assistance via demonstrations, trials, and proof of concept projects.

Junior Technical Support Engineer

• Jan 2013 - Jun 2014

• Performed routine maintenance checks on servers and workstations of aviation radar systems. • Assisted in the triage of systems incidents by providing timely updates and resolution to incident originators • Performed routine maintenance checks on servers and workstations of aviation radar systems. • Assisted in the triage of systems incidents by providing timely updates and resolution to incident originators