Talent

• Jun 2022 - Present

Seasonal Store Host

• Oct 2021 - Feb 2022

Deliver exceptional customer service including product – makeup, skincare and fragrance – recommendation, colour swatch and gift packaging. Experience in using POS and build loyalty customer base. Restock and organise product in store. Flexible on schedules and rosters to suit holiday seasons. Go on brand/product training whenever needed. Deliver exceptional customer service including product – makeup, skincare and fragrance – recommendation, colour swatch and gift packaging. Experience in using POS and build loyalty customer base. Restock and organise product in store. Flexible on schedules and rosters to suit holiday seasons. Go on brand/product training whenever needed.

Online Fulfilment Team member

• Sep 2021 - Nov 2021

Select, pack and dispatch orders. Ensuring high standards of selection and presentation are met every time to customers when their purchases arrive at their door or for collection in store via Click & Collect. Select, pack and dispatch orders. Ensuring high standards of selection and presentation are met every time to customers when their purchases arrive at their door or for collection in store via Click & Collect.

eExam Supervisor

• Jun 2021 - Jun 2021

Provide and coordinate a range of administrative processes and systems including undertaking established remote eExam supervision tasks, responding to queries during and outside of examinations, and advising on policy and process. Provide high levels of customer service to students sitting remote eExams in a calm and positive manner by conveying respect and empathy in accordance with best practice guidelines, policy, procedure and protocols. Maintain service standards, including those applying to privacy, confidentiality and University procedures for remote eExam delivery. Assist with input and maintenance of data, records and reports as related to remote eExams and incidents. Provide advice and technical support to students and staff during a remote eExam sitting.

Online trader

• Jan 2013 - Dec 2014

Using the platform to sell self-owned second-hand books and goods. Job details includes communicating with customers and provide well packaging for delivery, and resolve conflicts with customer if any arise. This includes damages throughout the delivery and maintain professional attitude when customers are dissatisfy with the product. Had sold off majority of the product and the rest of them were either donated to charities or recycled for better use. Using the platform to sell self-owned second-hand books and goods. Job details includes communicating with customers and provide well packaging for delivery, and resolve conflicts with customer if any arise. This includes damages throughout the delivery and maintain professional attitude when customers are dissatisfy with the product. Had sold off majority of the product and the rest of them were either donated to charities or recycled for better use.