Experience

Discover the World UK & Ireland

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• EMEA Service Centre Supervisor

  • May 2022 - Present

  - Producing Sales Performance reports to Management on Expedia TAAP production - Producing Call Performance reports to Management on the Ring Central Telephone system for the EMEA market- Providing training, and support (troubleshooting) on Ring Central telephone system to all EMEA offices- Managing Service Centre operations by communicating & co-ordinating between different markets in the EMEA region- Ensuring the smooth running of the EMEA Service Centre while constantly monitoring call performance to ensure that SLAs are met

• Sales Support Co-ordinator for Expedia Travel Agent Affiliate Programme (TAAP)

  • Dec 2017 - Apr 2022

  • Support a team of 6 Regional Sales Managers in their daily work• Handle inbound/outbound phone calls/emails from/to our Travel Agent Affiliate partners• Assist with administrative and commission queries in relation to the booking platform• Conduct phone interviews with new affiliates in order to determine their suitability for the site• Monitor booking activity using Salesforce and Power BI• Hold online training webinars about the booking platform to our affiliates• Carry out Sales Campaigns in order to increase revenue by promoting the platform to existing clients and non-active accounts (Dormant Campaign)• Handle refunds and complaints ensuring that there is a satisfactory resolution to each case



MadeSimple Group

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2017 - Nov 2017

  • Provide customer service via phone, email, and online chat (assisting approximately 70-100 customers on average per day) • Upsell of company formation packages taking every opportunity to generate sales (have sold many of the highest priced packages in the past few months achieving the best results in upselling out of a team of 10) • Produce high-quality work (in July month the quality of my work has been assessed to be the highest out of a team of 10) • Provide outstanding customer service – often received great positive feedback from customers • Assist with placement of orders, refunds and cancellations efficiently • Handle complaints – able to deal with difficult customers without escalating calls to Management



Workspace Group

• United Kingdom
• Real Estate
• 200 - 300 Employee

• Assistant Centre Manager

  • Jan 2016 - Nov 2016

  • Assisting the Centre Manager to pro-actively manage all operations in the business centre • Ensuring rent roll and occupancy levels are maximised• Conducting viewings of vacant office space, selling the space, explaining the letting terms• Managing customers moving in and out procedures• Assisting in organising and hosting social and networking events• Promoting customers and events in the business centre via social media• Liaising with existing customers and potential new customers • Ensuring all day to day customer needs and complaints are handled quickly and efficiently• Working effectively with the Lettings, Facilities Management teams, and contractors • Deputising in the absence of the Centre Manager

• Receptionist

  • Aug 2014 - Dec 2015

  • Carrying out office viewings on a daily basis, presenting and selling the space• Assisting in organising and hosting networking events• Promoting customers and events via social media• Assisting with customers moving-in/out• Dealing with customers’ queries• Co-ordinating between customers, Centre Management team and contractors• Preparing monthly invoicing and monthly e-newsletter• Managing meeting rooms and taking bookings• Handling post, assisting couriers with deliveries• Providing maximum support to the Centre Manager



Targetspace Limited

• United Kingdom
• Business Consulting and Services

• Customer Service Representative

  • Feb 2013 - Aug 2014

  Targetspace are a highly regarded Business Centre Management company. They supply corporate office space and high standard customer service within prominent central London locations. • Operating a busy switchboard • Dealing with customers’ queries • Managing meeting rooms and all related correspondence • Managing stock of office supplies and placing purchase orders • Handling post, deliveries and other receptionist duties • Providing maximum support to the Centre Manager Targetspace are a highly regarded Business Centre Management company. They supply corporate office space and high standard customer service within prominent central London locations. • Operating a busy switchboard • Dealing with customers’ queries • Managing meeting rooms and all related correspondence • Managing stock of office supplies and placing purchase orders • Handling post, deliveries and other receptionist duties • Providing maximum support to the Centre Manager



Takemi Ltd.

• United Kingdom
• Accounting

• Office Coordinator/Customer Service Assistant

  • Jun 2011 - Dec 2012

  • Liaising with suppliers/manufacturers in China • Handling international shipping documents • Handling customers' queries • Maintaining and updating product information on the company's website • Managing stock and placing orders • Providing administrative support • Liaising with suppliers/manufacturers in China • Handling international shipping documents • Handling customers' queries • Maintaining and updating product information on the company's website • Managing stock and placing orders • Providing administrative support



King's Hotel***

• Germany
• Hospitality

• Reservations Assistant

  • Oct 2010 - May 2011

  • Assisting Sales & Reservation Manager in operating the department • Keeping all information up-to-date on online reservation systems • Handling all reservation correspondence • Dealing with customers’ queries, handling complaints • Co-operating with travel agencies in order to maximise occupancy levels • Welcoming tourist groups to the hotel presenting onsite facilities • Assisting Sales & Reservation Manager in operating the department • Keeping all information up-to-date on online reservation systems • Handling all reservation correspondence • Dealing with customers’ queries, handling complaints • Co-operating with travel agencies in order to maximise occupancy levels • Welcoming tourist groups to the hotel presenting onsite facilities



City Home Lifestyle Complex Hotel*****

• Hotel Receptionist

  • May 2010 - Sep 2010

  • Processing guest check in and out procedures • Handling guest billing processes • Assisting hotel guests with requests • Dealing with complaints in an effective and courteous manner • Ensuring that reservations and cancellations are processed efficiently • Processing guest check in and out procedures • Handling guest billing processes • Assisting hotel guests with requests • Dealing with complaints in an effective and courteous manner • Ensuring that reservations and cancellations are processed efficiently



Program Centrum Travel Agency Ltd.

• Trainee Travel Agent - Internship for University College education

  • Jul 2009 - Oct 2009

  • Managing bookings for city and domestic tours • Answering any customer queries over the phone and via email • Coordinating with domestic program providers for the tours • Assisting in any ad hoc duties • Managing bookings for city and domestic tours • Answering any customer queries over the phone and via email • Coordinating with domestic program providers for the tours • Assisting in any ad hoc duties