Kitti Gondos
Head of Reputation at Everguest- Claim this Profile
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English Full professional proficiency
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Spanish Full professional proficiency
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Hungarian Native or bilingual proficiency
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Bio
Andrea Puliga
Kitti was my Front Desk Manager during my 2 years experience at the Eurostars Budapest Center. Kitti is doubtlessly very passionate about her job and her role as a leader. She has always tried to spur each of us to seek improvement by maintaining a pleasant and positive work environment. In fact, our team proudly followed and comprehended her decisions and her outstanding interpersonal skills were also very well appreciated among other departments of the hotel. Furthermore, her competences in foreign languages and in problem-solving played a key role in constantly raising customer satisfaction at our property. To sum up, Kitti is a very respected and experienced manager with an exceptional character and for sure an added value to any company.
Andrea Puliga
Kitti was my Front Desk Manager during my 2 years experience at the Eurostars Budapest Center. Kitti is doubtlessly very passionate about her job and her role as a leader. She has always tried to spur each of us to seek improvement by maintaining a pleasant and positive work environment. In fact, our team proudly followed and comprehended her decisions and her outstanding interpersonal skills were also very well appreciated among other departments of the hotel. Furthermore, her competences in foreign languages and in problem-solving played a key role in constantly raising customer satisfaction at our property. To sum up, Kitti is a very respected and experienced manager with an exceptional character and for sure an added value to any company.
Andrea Puliga
Kitti was my Front Desk Manager during my 2 years experience at the Eurostars Budapest Center. Kitti is doubtlessly very passionate about her job and her role as a leader. She has always tried to spur each of us to seek improvement by maintaining a pleasant and positive work environment. In fact, our team proudly followed and comprehended her decisions and her outstanding interpersonal skills were also very well appreciated among other departments of the hotel. Furthermore, her competences in foreign languages and in problem-solving played a key role in constantly raising customer satisfaction at our property. To sum up, Kitti is a very respected and experienced manager with an exceptional character and for sure an added value to any company.
Andrea Puliga
Kitti was my Front Desk Manager during my 2 years experience at the Eurostars Budapest Center. Kitti is doubtlessly very passionate about her job and her role as a leader. She has always tried to spur each of us to seek improvement by maintaining a pleasant and positive work environment. In fact, our team proudly followed and comprehended her decisions and her outstanding interpersonal skills were also very well appreciated among other departments of the hotel. Furthermore, her competences in foreign languages and in problem-solving played a key role in constantly raising customer satisfaction at our property. To sum up, Kitti is a very respected and experienced manager with an exceptional character and for sure an added value to any company.
Credentials
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Front desk upselling
Institute of HospitalityJun, 2020- Oct, 2024 -
Travel Tech EMEA
Travel TechNov, 2021- Oct, 2024
Experience
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Everguest
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Hungary
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Business Consulting and Services
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1 - 100 Employee
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Head of Reputation
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Sep 2022 - Present
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Reputation Manager
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Sep 2020 - Present
Everguest is a hospitality management and consulting company, offering a unique synergy of services. We provide a wide range of services in the field of guest communication, yield and revenue management, and marketing management. We believe in the three decisive factors in the accommodation selection process – guest reviews, price, and appearance. Knowing and using the synergies of these three areas we achieve revenue growth for our clients, impeccable online reputation and more of a guest-oriented approach. Show less
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Eurostars Hotels
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Spain
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Hospitality
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1 - 100 Employee
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Front Office Manager
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Apr 2016 - Sep 2020
Main duties:Managing the FO team including trainees (up to 12 people)Supervising daily operation of the hotelHolding staff trainings Optimizing the work of FOIncreasing sales by upsellingEvolve corporate clientale - handling their reservationsCredit controlComplaint management
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Front Desk Agent
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Nov 2014 - Mar 2016
FO duties (Check-in, check-out, providing information)InvoicingHandling reservations (OTA, walkins, direct reservations, groups reservations)
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H10 Hotels
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Spain
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Hospitality
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700 & Above Employee
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Receptionist
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Apr 2014 - Oct 2014
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Hotel Regnum Residence
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Hungary
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1 - 100 Employee
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Front Office Manager
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Jul 2012 - Mar 2014
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Hotel Palazzo Zichy
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Hungary
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Hospitality
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1 - 100 Employee
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Receptionist trainee
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Dec 2010 - Jun 2012
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Education
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2008 - 2012
Budapest Business School
Bachelor’s Degree, Tourism
Community
