Experience

Ridge Communications, Incorporated

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Oct 2021 - Present

  Simi Valley, California, United States



MobilSense Technologies, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Marketing Program Manager

  • Dec 2014 - Oct 2021

  Agoura Hills, California



ITS - Integrated Telemanagement Services, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Telecom Analyst

  • May 2010 - Feb 2014

  Simi Valley, CA For this privately held company providing a single source solution for the advances in communications and technology needs of its clients, improve client retention and sales through relationship building, up-selling, and converting and updating client products and services to best meet their needs. Mentor department staff in providing personalized services and cost-effective options to client base. Develop trusting relationship with clients, analyzing existing telecommunications… Show more For this privately held company providing a single source solution for the advances in communications and technology needs of its clients, improve client retention and sales through relationship building, up-selling, and converting and updating client products and services to best meet their needs. Mentor department staff in providing personalized services and cost-effective options to client base. Develop trusting relationship with clients, analyzing existing telecommunications services to identify opportunities for improved technology and solutions to their telecom needs Establish and meet company goals for client retention, win-backs, circuit and VoIP conversions and up-sells Analyze competitors' offering and client perception of them to ensure a comprehensive and competitive product offering Mange client maintenance, including customer communications, resolution of billing inquiries, disputes and credits, or service adds, moves and changes Coordinate workflow activities that support the client experience Show less



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Project Manager

  • Dec 2006 - Jun 2010

  Memphis, TN For this best-in-class provider of supply chain, transportation, business and related information services, managed the project of transitioning all telecom maintenance, repair, and moves/adds/changes within 1,800+ FedEx Office branches. Facilitated completion of multiple telecom build-outs, moves and changes within FedEx distribution centers and airport locations. Led this enterprise IT project through a formal project lifecycle, including define, measure, analyze, improve and control… Show more For this best-in-class provider of supply chain, transportation, business and related information services, managed the project of transitioning all telecom maintenance, repair, and moves/adds/changes within 1,800+ FedEx Office branches. Facilitated completion of multiple telecom build-outs, moves and changes within FedEx distribution centers and airport locations. Led this enterprise IT project through a formal project lifecycle, including define, measure, analyze, improve and control phases Managed project costs, schedule and quality to ensure business continuity, budget, quality, schedule and client satisfaction goals were met Interpreted, analyzed and evaluated available data to make decisions concerning complex and business-critical equipment and network issues Completed project budget analysis and developed outsourcing strategies to reduce operating expense Managed multiple vendor relationships to ensure on-time, quality installation of equipment Performed cost analysis, installation management and quality oversight for distribution center build-outs Excellent interpersonal skills in communications and client relations Show less



Sun Coast Real Estate

• Real Estate Agent

  • Apr 2003 - Dec 2004

  Ventura County For this extremely service-oriented Realtor® firm, guided clients through the complexities of buying and selling real estate. Maintained an excellent grasp of the local market and coached clients in best practices to simplify the buying/selling process Sold residential and multi-family property Top producing sales agent July - November 2003 Recognized as having 100% approval rating with clients and vendors - 2003 Managed all aspects of my real estate business i.e.… Show more For this extremely service-oriented Realtor® firm, guided clients through the complexities of buying and selling real estate. Maintained an excellent grasp of the local market and coached clients in best practices to simplify the buying/selling process Sold residential and multi-family property Top producing sales agent July - November 2003 Recognized as having 100% approval rating with clients and vendors - 2003 Managed all aspects of my real estate business i.e., contract negotiation, vendor relations, marketing and transaction coordination Show less



County of Ventura

• Government Administration
• 700 & Above Employee

• Technician I

  • Dec 2002 - Apr 2003

  Ventura, CA For the main County office, served as lead telecom training and support to 80 agencies within Ventura County Voicemail account administration Trained departments on telephone equipment and voicemail use Norstar key system support and programming Meridian I Option 11-81C switch support and programming Managed allocation of monthly service and equipment charges amongst the enterprise



Kinko's, Inc.

• Associate Engineer

  • Mar 1996 - Oct 2002

  Ventura, CA For the corporate office of this innovative, fast-growing industry leader in copy, print, business and shipping services, provided to corporate and field team members telecommunication systems, equipment, user training and solution strategies Managed Baypoint/Centigram 5.04C and Octel 250/350 voicemail systems Project manager and lead trainer for roll-out and implementation of the Octel 250/350 voicemail system Key system programming, support and training of Norstar Key… Show more For the corporate office of this innovative, fast-growing industry leader in copy, print, business and shipping services, provided to corporate and field team members telecommunication systems, equipment, user training and solution strategies Managed Baypoint/Centigram 5.04C and Octel 250/350 voicemail systems Project manager and lead trainer for roll-out and implementation of the Octel 250/350 voicemail system Key system programming, support and training of Norstar Key Systems for branches nationwide Managed the Nextel & AT&T cellular program roll-out to 700 users including contract negotiations, project management, documentation and reporting Implemented the pager program roll-out to 2,000 employees including RFP, vendor selection, documentation and monthly reporting Coordinated the Kinko's Conference Call Exchange (internal conference bridge) service roll-out including system support, training and documentation Show less