Sr. Scrum Master

• Jul 2023 - Present

Scrum Master

• Sep 2022 - Jun 2023

• Lead team conversations around Scrum and Agile ideology leading to improved process and the creation of definitions of Ready, Team Agreements, Jira standards and communication clarity. • Begin community building between RbA and AW Scrum Masters and teams, focusing on process learnings and improvements, metrics alignment, and cross functional communications. • Coach the Scrum framework, values and Agile manifesto to multiple cross-functional Salesforce Scrum teams, Product Owners, Business Product Managers, and Managers. Show less

Scrum Master

• Mar 2021 - Sep 2022

• Coach the Scrum framework, values and Agile manifesto to multiple cross-functional Scrum teams, Product Owners, Senior Leaders and the Organization.• Lead the company through a Scrum implementation and adoption utilizing Scrum framework and Agile principles as a servant leader in change management and expectation communication.• Facilitate all Agile/Scrum processes for multiple teams including sprint planning, daily scrums, sprint reviews and retrospectives while effectively removing impediments and empowering the team. Show less

Senior CRM and Customer Analytics Analyst

• Oct 2019 - Mar 2022

• Created, implemented and maintained specific trainings for global Hydraulics team/company around process and tools.• Deploy new and unused capabilities of CRM platform to worldwide audience while also representing CRM knowledge for deployment teams and assisting business teams with needs around access and responsibilities.• Experience with UAT process regarding new business processes added to global enterprise CRM.• Reinvigorate usage of mobile CRM application worldwide by driving new features and accessibility to users.• Lead two large global roll-outs of new capabilities and process in CRM for over 1000+ user. Show less

Corporate Coach/Trainer

• Jun 2018 - Oct 2019

• Proactively lead strategy for training process and review and presented to CEO • Systematically approached education of Getting to Green employees causing improved employee project transitions and on-boarding processes. • Proactively lead strategy for training process and review and presented to CEO • Systematically approached education of Getting to Green employees causing improved employee project transitions and on-boarding processes.

Business Analyst II

• 2017 - Oct 2019

Mixed Reality Partner Program Manager· Created and revised three survey versions for potential partners to apply to Mixed Reality Partner Program.· Developed and maintained a HoloLens partner ranking system to qualify 2000+ partners worldwide.· Followed up on time sensitive queries from partners to move them along the partner journey.· Crafted and implemented key intake strategies to enable partners to sell HoloLens.· Built out application management system utilizing Visual Studios to track applicants and create a connect to Microsoft Power BI to analyze the data in a leadership team dashboard.· Implemented data standardization rules and created comprehensive field sales guidance deck for 30 sellers.Experience: Built and maintained a partner scorecard and application management system, along with metrics around application intake and process flow.CRM Excellence Manager· Worked with 15 Global Solution Sales Specialists to meet a highly aggressive quota around HoloLens sales.· Drove CRM accuracy to provide insights to executive level reports.· Improved data accuracy from 12 percent to 97 percent in current global sales pipeline.· Onboarded Global Solution Sales Specialists on CRM excellence and customer purchase inhibitors.Experience: Created guidance to drive accuracy and maintained sales reporting efforts for business line managers and executives to understand their critical business scenarios. Show less

Business Analyst

• Jun 2016 - Oct 2017

WinRoom East Asia · Reviewed and submitted winroom cases to specific areas by provided service level agreements.· Triaged and qualified 215 winrooms cases for release of over 300 sales blockers.Experience: Managed timely routing to winroom requests to escalate important cases to LT.CRM Excellence· Worked in Dynamics CRM as part of the Microsoft Business Sales Excellence team to report on and manage the accuracy of 50+ Microsoft retail stores business sales pipeline.· Drove activity, accuracy and forecast throughout the sales cycle for a multi-million dollar sales pipeline.· Monitored, updated and reported on the data to show traction against set milestones(variance revenue to budget).· Created, updated, and managed reports using Power BI, Excel pivot tables, and v-lookups to provide insights to stores’ performance and sales forecasting for market managers, merchandising teams, and the sales excellence stakeholders.· Worked with end-users on trainings and best practices surrounding Dynamics CRM.Experience: Managed time and responsibilities to complete regular deliverables in a timely and efficient manner, while still pushing to create new and insightful reports for stakeholders. Show less

Barista

• Sep 2015 - Jun 2016

· Provide continual exemplary and flexible service to customers. · Follow operational policies and procedure set by Starbucks. · Collaborate with team members to deliver the most profitable experience for Starbucks. · Attain experience with flexibility and effective solutions to changing needs and goals. Experience: Working in a flexible and fast paced job involving delegation and team learning. · Provide continual exemplary and flexible service to customers. · Follow operational policies and procedure set by Starbucks. · Collaborate with team members to deliver the most profitable experience for Starbucks. · Attain experience with flexibility and effective solutions to changing needs and goals. Experience: Working in a flexible and fast paced job involving delegation and team learning.

Assistant Teacher, Mathematics

• Feb 2015 - Jun 2015

· Collaborated with other teachers and staff to effectively teach students of all levels. · Devised and implemented original lessons, material, review packets, and tests. · Graded assignments, administered homework and test prep, and held office hours. · Provided homework and extra practice problem sets for students. · Taught multiple day lesson sets to a variety of classes and student levels. Experience: Learned to effectively communicate and work with a variety of audiences. · Collaborated with other teachers and staff to effectively teach students of all levels. · Devised and implemented original lessons, material, review packets, and tests. · Graded assignments, administered homework and test prep, and held office hours. · Provided homework and extra practice problem sets for students. · Taught multiple day lesson sets to a variety of classes and student levels. Experience: Learned to effectively communicate and work with a variety of audiences.

Front Desk

• Sep 2014 - Feb 2015

· Assisted new and existing patrons with membership applications, and account issues. · Welcomed members and guests in a courteous manner. · Established and maintained a positive relationship with stakeholders. · Cleaned and maintained the gym space for member use. · Provided clerical and administrative support. · Key holder. Experience: Adapted to customer needs and honed organizational skills allowing for an effective timely solution. · Assisted new and existing patrons with membership applications, and account issues. · Welcomed members and guests in a courteous manner. · Established and maintained a positive relationship with stakeholders. · Cleaned and maintained the gym space for member use. · Provided clerical and administrative support. · Key holder. Experience: Adapted to customer needs and honed organizational skills allowing for an effective timely solution.

Instructor and Overnight Day Advisor

• Jun 2014 - Aug 2014

· Taught students about Japanese language and culture by creating original materials, lesson plans, and course curriculum for a three week course. · Advised students in a residential setting developing strong bonds and relationships between students. · Supervised students on day trips to various locations and activities. · Cared for the well-being of female day students who wished to spend a night on Explorations campus. · Advised a group of students in personal, social and academic matters. Experience: Spearheaded original class curriculum and organized comprehensive materials for continuing use. Show less

Admissions Phoner

• Apr 2012 - May 2014

· Provided information about the application process and knowledge of the school to perspective students and their families. · Facilitated a good rapport between students and the college by serving as an initial point of contact for perspective families and students to build a connection between St.Olaf and the applicants. · Recommend individualized courses of action for prospective students. · Provided recommendations to administrative personnel about prospective students’ fit with the college. Experience: Operated and catalogued interactions in a database to maintain efficiency. Show less