Experience

Accretive Technology Group

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Senior Project Manager

  • Jul 2020 - Present

• Program Manager, PMI-ACP

  • Jan 2013 - Present

  Responsible for the management of the scoping, planning and execution of technical projects following the Agile software development life cycle methodology.* Gathers, documents and manages requirements from business and technical stakeholders and translates them into application and operational requirements* Documents and analyzes the required information and data* Creates and executes project plan and revises as appropriate to meet changing needs and requirements* Manages the day to day operational aspects of a project and scope* Identifies resources needed and works with development managers to assign team responsibilities* Manages project-related design request and approval process* Facilitates development and business owner meetings effectively* Effectively communicates relevant project information and demonstrates product features to management* Negotiates and resolves conflict with all project stakeholders including the ability to communicate difficult/sensitive information tactfully Show less



KP LLC

• United States
• Advertising Services
• 100 - 200 Employee

• Implementation Manager

  • Jul 2009 - Dec 2012

  Managed multiple concurrent complex projects from beginning to end, working with the customer and the development team to define and execute technical solutions to meet customer’s needs.* Coordinated and lead all project implementation tasks such as Kickoff, Business Analysis, Functional Specification, System Configuration, Design, Testing, and Change Management Execution* Worked directly with the customer’s senior level management and individual project teams to understand business needs and translate those into a set of systematic specifications for development* Advocated and negotiated effectively to balance client requirements while meeting K/P corporate goals* Documented, configured and tested all system capabilities and functional elements* Maintained weekly implementation schedule to support continuous site improvements* Maintained end-to-end high-level understanding of application architecture, database schemas, and development tools* Worked in partnership with the client to strategize and plan for future development opportunities * Understood and remained up-to-date on the capabilities of available technologies to creatively meet client needs and solve problems* Collaborate with the Technical team on design, planning and execution of development requirements Show less

• Business Manager

  • Mar 2007 - Jul 2009

  * Managed tactical relationships with clients. This included communications with clients on current business issues and partnering with Sales in the retention/organic growth of client programs through strategic planning* Worked cross-functionally with teams to provide direction and prioritization of projects, maintaining a vision of short and long term priorities and goals of both the client and the business* Ensured client requirements were met by working with Operations Teams to ensure sufficient capacity to carry out the objectives and delivery of products and services as agreed* Managed and communicated key information specific to client retention, including quarterly and annual business reviews, customer satisfaction metrics, and financial metrics, demonstrated thorough understanding of profitability and revenue objectives* Executed tactical elements of enterprise account strategic plan* Developed, implemented and maintained documentation on policies, objectives, short-and long-range planning* Developed and implemented projects and programs to assist in accomplishment of established goals Show less



City University of Seattle

• United States
• Higher Education
• 300 - 400 Employee

• Account Executive - University Relations

  • 2005 - 2007

  * Provided account management and functioned as the key liaison to identify and coordinate marketing needs for the University, schools and business units. * Partnered with the client to define marketing requirements and managed the process to execute those requirements cross-functionally. * Developed and implemented strategic integrated marketing and communication programs such as direct marketing, print and internet campaigns to drive student enrollment and build a favorable image of the University regionally and nationally. * Collaborated with internal resources and external vendors to execute marketing, advertising, media and public relations plans. Show less



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Account Coordinator

  • 2003 - 2005

  * Managed the customer relationship for Fortune 100 companies (including PepsiCo, ChevronTexaco, and ADP) and their use of the ImageX online procurement solution for print, collateral and fulfillment. * Managed complex projects from start to finish to coordinate the placement of printed products and fulfillment materials onto custom websites, into production and delivery to the end-user. * Gathered client requirements to satisfy new product needs and implement changes to existing online products, systems and delivery methods * Researched and resolved all issues of system and product quality and delivery * Provided analysis and produced monthly reports of production and customer satisfaction metrics Show less



Image/FedEx-Kinko's

• Process and Training Lead

  • 2000 - 2003

  * Performed analysis of complex systems; created and implemented actionable, innovative plans to streamline print support organization. * Increased productivity of support organization by 85% through process/system improvements and standardization. * Performed analysis of complex systems; created and implemented actionable, innovative plans to streamline print support organization. * Increased productivity of support organization by 85% through process/system improvements and standardization.



AirTouch

• Telecommunications
• 1 - 100 Employee

• Enterprise Data Security Administrator

  • 1998 - 2000

  * Managed data security projects in support of enterprise-wide initiatives. * Managed complex projects across all systems and platforms in support of Y2K preparation. * Developed and implemented process and system improvements reducing manual process handling by 60%. Finalist for Peer and Manager-nominated International Service Excellence awards in 1997 and 1998.

• Help Desk Analyst - IT

  • 1996 - 1998

  Provided internal customer service, troubleshooting and resolution on all applications, databases, hardware, software and networks across entire enterprise. Coordinated communication between IT and customer regarding problem resolution.



USWEST NewVector Group

• Executive Assistant - IT

  • 1994 - 1996

  Provided administrative support to Information Technology Executive staff and organization. Managed system measurement and analysis projects in support of key initiatives.

• Senior Customer Service Representative

  • 1991 - 1994

  Responded to external customer inquiries regarding billing and cellular equipment and system operation. Encouraged retention through timely resolution and analysis of customer needs while focusing on corporate financial goals.



Color Control, Inc.

• Preparatory Lead/Proofing Technician

  • 1987 - 1991

  Coordinated flow of images and film throughout facility in preparation for scanning, stripping and color etching. Processed Chromalin and Matchprint proofs to match tight quality color specifications, produced bluelines, and performed system maintenance as needed. Coordinated flow of images and film throughout facility in preparation for scanning, stripping and color etching. Processed Chromalin and Matchprint proofs to match tight quality color specifications, produced bluelines, and performed system maintenance as needed.



CPS Printing

• Printing Services
• 1 - 100 Employee

• Lead Press Operator

  • 1986 - 1987

  Sole offset press operator in busy print shop. Mixed inks, produced plates, completed bindery, maintained equipment. Sole offset press operator in busy print shop. Mixed inks, produced plates, completed bindery, maintained equipment.