Marketing Manager

• Feb 2022 - Present

Loan/Collections Officer

• Sep 2016 - Present

F.D.C.P.A. certified training for advance phone collections Recovery agent for all legal collections Skip tracing and locating of delinquent members. Preparing monthly charged off files to be sent to attorneys for legal accounts. Preparation of monthly board reports for the credit union board members. Preparation of Bankruptcy filings and attendance of bankruptcy meetings. F.D.C.P.A. certified training for advance phone collections Recovery agent for all legal collections Skip tracing and locating of delinquent members. Preparing monthly charged off files to be sent to attorneys for legal accounts. Preparation of monthly board reports for the credit union board members. Preparation of Bankruptcy filings and attendance of bankruptcy meetings.

Direct Technical Support

• Jun 2010 - Jun 2016

Assist customers with technical support for their satellite accounts Certified training at N.E.W. University for advance phone service and; customer care management. Review of customer billing records for credit decision-making Long range technical support skills, for a wide variety of satellite equipment. Managing customer service calls for repairs or customer upgrades Customer and team support leader via chat rooms, emails or direct phone contact. Assist customers with technical support for their satellite accounts Certified training at N.E.W. University for advance phone service and; customer care management. Review of customer billing records for credit decision-making Long range technical support skills, for a wide variety of satellite equipment. Managing customer service calls for repairs or customer upgrades Customer and team support leader via chat rooms, emails or direct phone contact.

Field Supervisor

• Aug 2009 - May 2010

Supervisor for a major utility company, of several manned crews for buring fiber optic cable , subcontracted restoration work and clean up . Maintain daily paperwork and operations. Utilize work orders daily meeting customer requirements. Make adjustments to home and contracting repairs as needed. Working independently in multiple sites. Supervisor for a major utility company, of several manned crews for buring fiber optic cable , subcontracted restoration work and clean up . Maintain daily paperwork and operations. Utilize work orders daily meeting customer requirements. Make adjustments to home and contracting repairs as needed. Working independently in multiple sites.

Sales and Finance Manager; Owner

• Dec 2007 - Aug 2009

Assist customers with loans paperwork for purchases via local banks. Review of customer credit records for loan decision-making Loan refinancing and substitution of customer collateral Inventory control, purchase of inventory Managing customer portfolios Assist in managerial duties such as title work, daily reports, internet applications, customer follow up, and repeat customer sales Training of new sales employees Assist customers with loans paperwork for purchases via local banks. Review of customer credit records for loan decision-making Loan refinancing and substitution of customer collateral Inventory control, purchase of inventory Managing customer portfolios Assist in managerial duties such as title work, daily reports, internet applications, customer follow up, and repeat customer sales Training of new sales employees

Assistant Sales and Finance manager

• Jun 2006 - Nov 2007

Review of customer credit records for loan decision-making. Loan refinancing and substitution of customer collateral. Inventory control. Assist customers with delinquent accounts. Managing customer portfolios. Assist in managerial duties such as title work, daily reports, internet applications, customer surveys, and customer appreciation sales for three automotive store locations. Training of new sales employees. Review of customer credit records for loan decision-making. Loan refinancing and substitution of customer collateral. Inventory control. Assist customers with delinquent accounts. Managing customer portfolios. Assist in managerial duties such as title work, daily reports, internet applications, customer surveys, and customer appreciation sales for three automotive store locations. Training of new sales employees.

Store Manager

• Oct 2005 - Jun 2006

Assist customers, daily paperwork, ordering, money counting, inventory, Training of employees Safety of customers Cleaning of store Resets of new merchandise Assist customers, daily paperwork, ordering, money counting, inventory, Training of employees Safety of customers Cleaning of store Resets of new merchandise

Assitant Sales and Finance Manager

• Sep 2001 - Jun 2005

Assist customers with delinquent accounts. Review of customer credit records for loan decision-making. Loan refinancing and substitution of customer collateral and, Inventory control. Managing customer portfolios. Certified training at JD Byrider University for advance phone collections and sales management. Assist in managerial duties such as title work, daily reports, internet applications, customer surveys, and customer appreciation sales. Training of new sales employees. Assist customers with delinquent accounts. Review of customer credit records for loan decision-making. Loan refinancing and substitution of customer collateral and, Inventory control. Managing customer portfolios. Certified training at JD Byrider University for advance phone collections and sales management. Assist in managerial duties such as title work, daily reports, internet applications, customer surveys, and customer appreciation sales. Training of new sales employees.

Lead Collector/ Trainer/Legal Accounts Collections

• Feb 1998 - Aug 2001

Training of new collectors Liaison for all collection questions. F.D.C.P.A. certified training for advance phone collections. Recovery agent for all legal collections. Assist in duties such as daily reports. Customer and team support leader Training of new collectors Liaison for all collection questions. F.D.C.P.A. certified training for advance phone collections. Recovery agent for all legal collections. Assist in duties such as daily reports. Customer and team support leader

Hardlines Manager

• Jun 1995 - Feb 1998

Assist customers, daily paperwork, ordering, money counting, inventory, Hiring and training new of employees Safety of customers Cleaning of store Resets of new merchandise Assist customers, daily paperwork, ordering, money counting, inventory, Hiring and training new of employees Safety of customers Cleaning of store Resets of new merchandise