Co-Founder & CEO

• Nov 2020 - Present

CEO & Managing Director

• Jul 2022 - Present

UX/UI Designer

• Nov 2020 - Aug 2022

Operations Team Leader ( Corporate Division)

• May 2013 - Nov 2020

Branch Manager

• Sep 2010 - Nov 2012

• Managing the day-to-day operations and performance and coaching of the team. • To provide ongoing support and development to staff to maximise their skills. • To ensure that service and sales levels are met or exceeded by effectively managing and developing the staff for sales and customer service functions of the business. • Coaching and developing the team as per Corporate standards and procedures, • Following the routines to ensure alignment with company’s values and vision.

Team Leader

• Mar 2008 - Aug 2010

Responsible for managing a team of reservations sales consultants to achieve call volume and revenue targets via statistical analysis, Quality control and analysis, team member coaching, training and development. Liaise with Travel Agents. Liaise with suppliers relating to product & pricing. Processing cruise payments. Working closing with Product Manager To formulate fly-cruise itineraries, flyers & brochures. Maintaining high service levels & Complaint Resolution. Responsible for managing a team of reservations sales consultants to achieve call volume and revenue targets via statistical analysis, Quality control and analysis, team member coaching, training and development. Liaise with Travel Agents. Liaise with suppliers relating to product & pricing. Processing cruise payments. Working closing with Product Manager To formulate fly-cruise itineraries, flyers & brochures. Maintaining high service levels & Complaint Resolution.

Team Leader

• May 2004 - Feb 2008

April2006 – Feb 2007 Future Team Leader (Lynnmall Branch) May2004- April 2006 Consultant (Lynnmall Branch) Responsible for achieving set sales targets with our Unbeatable Customer service. Managing the day-to-day operations and performance of the team to ensure that service levels are met or exceeded by effectively managing and developing the staff for sales and customer service functions of the business. Motivating the team in reaching their targets. Leading the team by example. Conducting regular 1-1 with team members monthly & Conducting daily & weekly meetings. Responsible for coaching, mentor & development.

Branch Manager

• Jan 2000 - Jan 2001

Responsibilities: Responsible for 6 general sales agents (GSA) and a 12 member staff team. Responsible for all commercial and financial aspects of sales, marketing, media, road shows And public relations. Responsibilities: Responsible for 6 general sales agents (GSA) and a 12 member staff team. Responsible for all commercial and financial aspects of sales, marketing, media, road shows And public relations.

Branch Manager

• Apr 1996 - 2000

Nov 1994 – Oct 1997 Assistant Sales Manager Formerly Senior Sales Executive Formerly Trainee Sales Executive Nov 1994 – Oct 1997 Assistant Sales Manager Formerly Senior Sales Executive Formerly Trainee Sales Executive