Kishore Paul
Chief Operating Officer at EQUITY EQUATIONS PRIVATE LIMITED- Claim this Profile
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Topline Score
Bio
Emma Lowe
Kishore was a key team member in an offshored BPO service that I manage. Always a delight to work with an approach that allowed me to make the most of his fluid intelligence and problem solving ability when dealing with gap analysis, process improvement and service delivery. He is able to interpret desired outputs and instructions successfully and to deliver to deadlines and prioritise sometimes complex workloads. A great asset to any working group and I wish him continued success in his career and aspirations.
Sajuson Samuel
Kishore is a proactive and tireless contributor who would make a great addition to any team. He has an aptitude for aesthetics and understanding clients that makes him stand out from the other SMEs.
Annah Ross
Kishore was a key member of a small team who came to the UK to support the roll-out of a new service for a customer. He was responsible for learning the service, updating documents and training his team back in Kochi. In addition I worked closely with him over the next 6 months when the service was implemented. Kishore brought an excellent proactive and professional approach to the team. His passion for excellence came across, and he was a delight to work with. I highly recommend Kishore and hope I have the opportunity to work with him again.
Emma Lowe
Kishore was a key team member in an offshored BPO service that I manage. Always a delight to work with an approach that allowed me to make the most of his fluid intelligence and problem solving ability when dealing with gap analysis, process improvement and service delivery. He is able to interpret desired outputs and instructions successfully and to deliver to deadlines and prioritise sometimes complex workloads. A great asset to any working group and I wish him continued success in his career and aspirations.
Sajuson Samuel
Kishore is a proactive and tireless contributor who would make a great addition to any team. He has an aptitude for aesthetics and understanding clients that makes him stand out from the other SMEs.
Annah Ross
Kishore was a key member of a small team who came to the UK to support the roll-out of a new service for a customer. He was responsible for learning the service, updating documents and training his team back in Kochi. In addition I worked closely with him over the next 6 months when the service was implemented. Kishore brought an excellent proactive and professional approach to the team. His passion for excellence came across, and he was a delight to work with. I highly recommend Kishore and hope I have the opportunity to work with him again.
Emma Lowe
Kishore was a key team member in an offshored BPO service that I manage. Always a delight to work with an approach that allowed me to make the most of his fluid intelligence and problem solving ability when dealing with gap analysis, process improvement and service delivery. He is able to interpret desired outputs and instructions successfully and to deliver to deadlines and prioritise sometimes complex workloads. A great asset to any working group and I wish him continued success in his career and aspirations.
Sajuson Samuel
Kishore is a proactive and tireless contributor who would make a great addition to any team. He has an aptitude for aesthetics and understanding clients that makes him stand out from the other SMEs.
Annah Ross
Kishore was a key member of a small team who came to the UK to support the roll-out of a new service for a customer. He was responsible for learning the service, updating documents and training his team back in Kochi. In addition I worked closely with him over the next 6 months when the service was implemented. Kishore brought an excellent proactive and professional approach to the team. His passion for excellence came across, and he was a delight to work with. I highly recommend Kishore and hope I have the opportunity to work with him again.
Emma Lowe
Kishore was a key team member in an offshored BPO service that I manage. Always a delight to work with an approach that allowed me to make the most of his fluid intelligence and problem solving ability when dealing with gap analysis, process improvement and service delivery. He is able to interpret desired outputs and instructions successfully and to deliver to deadlines and prioritise sometimes complex workloads. A great asset to any working group and I wish him continued success in his career and aspirations.
Sajuson Samuel
Kishore is a proactive and tireless contributor who would make a great addition to any team. He has an aptitude for aesthetics and understanding clients that makes him stand out from the other SMEs.
Annah Ross
Kishore was a key member of a small team who came to the UK to support the roll-out of a new service for a customer. He was responsible for learning the service, updating documents and training his team back in Kochi. In addition I worked closely with him over the next 6 months when the service was implemented. Kishore brought an excellent proactive and professional approach to the team. His passion for excellence came across, and he was a delight to work with. I highly recommend Kishore and hope I have the opportunity to work with him again.
Credentials
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NEO Leadership Certification Program (NLCP)
NGA Human ResourcesMar, 2015- Nov, 2024 -
First Line Management Training (FLMT)
NGA Human ResourcesAug, 2014- Nov, 2024
Experience
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EQUITY EQUATIONS PRIVATE LIMITED
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India
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Financial Services
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1 - 100 Employee
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Chief Operating Officer
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Jan 2020 - Present
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SantechLabs
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India
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Information Technology & Services
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1 - 100 Employee
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Managing Director
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May 2017 - Present
With great plessure, we have started a company for automate the busy life with innovative solutions. With great plessure, we have started a company for automate the busy life with innovative solutions.
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Subject Matter Expert
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Sep 2010 - Mar 2017
Job Role: Reporting to team leader/Process Manager, my role was to coach the a team and assist in their queries and create work instructions and stabilize the transitioned processes.• Handle a team of approx. 25+ members to provide support to the Clients• Provide the team with a vision of the project objectives• Coach and help develop team members; help resolve dysfunctional behaviour• Facilitate problem solving and collaboration• Recognize and celebrate team for accomplishments and exceptional performance• Assure that the team addresses all relevant issues within the specifications and various standards• Keep the team focused and on track• Coordinate team logistics work with functional managers • obtain necessary resources to support the team's requirements• Serve as a focal point to communicate and resolve interface and integration issues with other teams• Provide guidance to the team based on management directionMy day to day activities include:-• Support/service to be provided in the area of Benefits, Leaves, Vacation, Payroll and Termination• Meet the Client Service Levels• Monitor the real time SLA and staff productivity• Weekly Client calibration calls• Regularly monitor transactions; provide constructive feedback and prepare CAPA if needed• Handle client escalations• Part of quarterly Internal Audits to maintain the team’s data• Do super Auditsthe day to day transactions• Identify the areas of improvement and provide refresher training• Calibrate the team with product/process updates• Present the Team’s Performance to the Management month on month• Mentoring and coaching team• Schedule and roster the staff for complete business hour coverage• Month on month RAG analysis• Forecast the incoming volume trend• Preparing MIS reports• Creating, reviewing and updating the work instructions based on client requirement• Have experience in conducting the appraisal meeting during the 2013-2014 appraisals. Show less
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Senior Associate
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Oct 2008 - Sep 2010
• Provided process Training to the Team.• Updating complete records to the system from the Customer Requirement Documentation.• Direct reporting to the onshore team.• Attending Conference Calls with the onshore team and preparing MOM.• Handled issue logs and reporting to the line manager.
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Malayala Manorama Co. Ltd
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India
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Newspaper Publishing
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700 & Above Employee
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Data Entry Operator
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Apr 2007 - Sep 2008
Job Role: Input the local news from manuscript given by each bureau Day to Day activities are; • Sort out the scripts received from Bureaus • Input them into a word file in regional language and English • Proof read them to check the quality • Design Advertisements • Create Supplement pages for advertisements Job Role: Input the local news from manuscript given by each bureau Day to Day activities are; • Sort out the scripts received from Bureaus • Input them into a word file in regional language and English • Proof read them to check the quality • Design Advertisements • Create Supplement pages for advertisements
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Education
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1997 - 2000
St. Thomas H.S. Vallchira
SSLC
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