Experience

ProManage.biz

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Digital Support Executive

  • Sep 2022 - Present

  Digital marketing, also called online marketing, is the promotion of brands to connect with potential customers using the internet and other forms of digital communication. This includes not only email, social media, and web-based advertising, but also text and multimedia messages as a marketing channel. Digital marketing, also called online marketing, is the promotion of brands to connect with potential customers using the internet and other forms of digital communication. This includes not only email, social media, and web-based advertising, but also text and multimedia messages as a marketing channel.



REDOQ LTD

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • May 2022 - Oct 2022

  Monitored metrics and developed actionable insights to improve efficiency and performance. Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates. Managed department call volume and coordinated department schedules to maximize coverage during peak hours. Monitored metrics and developed actionable insights to improve efficiency and performance. Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates. Managed department call volume and coordinated department schedules to maximize coverage during peak hours.



Fusion Innovative

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Account Manager

  • May 2021 - May 2022

  Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients. Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution. Partnered with business leaders to deliver services that support company objectives and consistent with corporate values. Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients. Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution. Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.



YES BANK

• India
• Banking
• 700 & Above Employee

• Customer Relationship Executive

  • May 2019 - Apr 2020

  Audited customer support procedures and collaborated regionally to promote standardization across offices. Generated, compiled and distributed reports of sales leads and up-sell opportunities. Managed customer service effectiveness by monitoring performance and assessing metrics. Followed up with customers about resolved issues to maintain high standards of customer service. Audited customer support procedures and collaborated regionally to promote standardization across offices. Generated, compiled and distributed reports of sales leads and up-sell opportunities. Managed customer service effectiveness by monitoring performance and assessing metrics. Followed up with customers about resolved issues to maintain high standards of customer service.



Merit

• United Kingdom
• Information Services
• 700 & Above Employee

• L1

  • Sep 2017 - Sep 2017

  Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Trained new team members on scripts, company services and collection strategies. Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices. Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Trained new team members on scripts, company services and collection strategies. Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.