Experience

Les Clefs d'Or® International
• France
• Hospitality
• 1 - 100 Employee
• Member

  • 2023 - Present


Maradiva Villas Resort & Spa

• Mauritius
• Hospitality
• 1 - 100 Employee

• Head Concierge

  • Jun 2022 - Present

• Guest Relations Supervisor & Concierge

  • Nov 2019 - Present

• Concierge

  • Jul 2019 - Oct 2019

• Assistant concierge

  • Mar 2017 - Present

  Key Responsibilities: Guest Satisfaction • See to it that all guests’ requests are promptly addressed and executed in a swift & efficient manner, so as to meet & exceed guest expectation • Ensure a warm welcome to any guest arriving at the Resort • Promptly and most diplomatically handle all guests complaints in a minimum time, ensuring total guest satisfaction • Use communication tools in place to record & monitor all transfer requests • Keep a detailed log of excursions book for the guests, and inform all the relevant departments for required action to be taken and follow-up accordingly. For example, a requested wake-up call or a packed lunch, etc • Ensure that the Resort “Golden Book” is well updated & that he targets the High Profile guest to include them therein • Act as a keen ambassador for Maradiva and ensures a permanent promotion of all the activities which can be performed in-house • For any guest transportation request, a map should be provided to guest as to give proper direction • Handle of wedding ceremonies and organizations of other event. Also ensure managing emails with the wedding couple so as to update the wedding calendar without fail. Finally, a close coordination with all those concerned to ensure the wedding ceremony is perfect at all times. Management (in absence of Head Concierge) • Establish and maintain effective employee relationship • Close follow up on the monthly budget for the department and ensure they are met and /or exceeded • Conducts, under the guidance of the Head Concierge such functions as interviewing, hiring, employee orientation, on-the-job performance, coaching, counseling • Up-selling of the Resort services like the sale of Limousine services and excursions. Show less



MARADIVA VILLAS RESORT AND SPA

• Wedding concierge

  • Nov 2016 - Present

  1) Advises prospective brides in all phases of wedding planning, like etiquette, attire of wedding party, and selection of trousseau 2) Compiles list of prospective brides from newspaper announcements of engagements 3) Mails promotional material to offer own stores services as consultant 4) Recommends trousseau for bride, and costumes accessories for attendants 5) Advises bride on selection of silverware style pattern, china, glassware, stationery, invitations, flowers, and catering service 6) May display and sell wedding trousseau to bride, and attire for attendants, and silverware, china, and glassware to brides wedding gift purchasers, performing duties as described under Salesperson ; wholesale tr. Master Title 7) May compile maintain gift register 8) May arrange for photographers to take pictures of wedding party 9) May attend rehearsals wedding ceremony to give advice on etiquette 10) May accompany bride when shopping in store or shop for her. Show less


Maradiva
• France
• Investment Management
• Guest Relation Officer

  • Oct 2015 - Present


The Residence Mauritius

• Mauritius
• Hospitality
• 1 - 100 Employee

• Senior Receptionist

  • Jun 2014 - Jul 2015

  • dealing with bookings by phone, e-mail, letter, fax or face-to-face • completing procedures when guests arrive and leave • choosing rooms and handing out keys • preparing bills and taking payments • taking and passing on messages to guests • dealing with bookings by phone, e-mail, letter, fax or face-to-face • completing procedures when guests arrive and leave • choosing rooms and handing out keys • preparing bills and taking payments • taking and passing on messages to guests


Anantara Hotels, Resorts and Spas
• Thailand
• Hospitality
• 700 & Above Employee
• Guest service agent

  • Mar 2014 - Jun 2014
• Telephone Operator

  • Feb 2013 - Mar 2014

• Porter

  • Nov 2012 - Feb 2013

  Handling guest baggage on Arrivals/Departures Cleaning/Dusting/Sweeping/Polishing of Front Office areas and Equipment Looking in to valet parking and protecting the vehicle keys until they are claimed by respective guests (Doormen) Maintaining all Registers/Documents relevant to Bell Desk Delivering Messages newwspapers to guest rooms and other departmentsTo be thorough in Hotel Rules & Regulations, General Policies, Environmental Policies, Social Policies in order to communicate and ensure the same procedures are carried out. Show less